Client Service Representative

Pet Services of Washington, P.S.; Town of Vestal (NY); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Paid time off

401(k)

Employee pet discounts

Job summary

VCA Animal Hospitals in Vestal, NY seeks a personable Client Service Representative to deliver exceptional care to clients and their pets. You will greet visitors, answer phones, guide clients to exam rooms, and help manage appointments and payments.

This role emphasizes friendly, professional service, accurate record keeping, and maintaining a clean facility. Benefits include medical, dental, vision, paid time off, 401(k), and employee pet discounts.

Responsibilities

• Greet visitors and answer telephones; guide clients and their pets to exam rooms.
• Schedule and confirm appointments.
• Place outbound follow-up calls and reach out to prospective clients.
• Explain fees and process payments.
• Manage medical records, charts and correspondence.
• Maintain a neat and clean facility inside and outside.

Job description

Client Service Representative

We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously. With every opportunity, we aim to exceed each pet owner's expectations. We're looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets.

Why We Need You

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside.

Pay: $18-$20 per hour dependant on references and experience.

• Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer. For a complete EEO statement please see our career page at vcacareers.com.