Customer Service Representative

Pet Services of Washington, P.S.; Lexington Park (MD); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Pet discounts

Paid time off

Job summary

VCA Animal Hospitals is seeking a professional Client Service Representative to greet clients, manage appointments, and assist with pet care guidance. You will present services and products, process payments, and support the hospital’s mission of delivering excellent client experiences.

The role emphasizes high-quality customer service, clear communication, and teamwork within a busy veterinary setting. This position is typically on-site with comprehensive benefits.

Qualifications

• Experience in client service in a health or veterinary setting preferred.
• Excellent communication and interpersonal skills.
• Ability to explain fees and products clearly.

Responsibilities

• Greet visitors and guide clients and their pets to exam rooms.
• Schedule and confirm appointments.
• Place outbound follow-up calls to clients.
• Explain fees and process payments clearly.
• Recommend, select, and obtain products and services, including prescriptions.
• Answer questions regarding products and services, including basic pet care guidance.
• Maintain medical records, charts, reports and correspondence.
• Keep the facility clean and organized at all times.

Skills

Customer service

Telephone etiquette

Appointment scheduling

Payment processing

Tools

Workday

CRM systems

Job description

Client Service Representative

We are seeking an experienced Client Service Representative to join our team.

At VCA Animal Hospitals, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously. With every opportunity, we aim to exceed each pet owner's expectations.

We're looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets.

Why We Need You

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

• - Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• - Scheduling and confirming appointments.
• - Placing outbound calls for follow-ups and reaching out to prospective clients.
• - Presenting and explaining fees, including processing payments.
• - Recommending, selecting, and obtaining products and services, including prescriptions.
• - Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• - Managing medical records, charts, reports and correspondence.
• - Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside.

We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more!

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits:

We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

• medical
• dental
• vision
• paid vacation/sick days
• 401(k)
• generous employee pet discounts

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer. For a complete EEO statement please see our career page at vcacareers.com.