Client Service Representative

Marsveterinary; Centreville (VA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee pet discounts

Paid vacation/sick days

Job summary

Marsveterinary is seeking a Client Service Representative to enhance our team in Centreville, Virginia. This role involves greeting clients, scheduling appointments, and managing medical records while ensuring the facility's cleanliness. The ideal candidate will deliver exceptional service and support the well-being of pets.

We offer competitive compensation, medical benefits, paid time off, and generous employee discounts. Join us in our mission to exceed pet owner expectations and provide top-notch service!

Qualifications

• Experience in customer service roles, preferably in a veterinary or medical setting.
• Ability to manage multiple tasks and keep facility clean.
• Strong communication skills for client interaction.

Responsibilities

• Greet visitors and guide them to exam rooms.
• Schedule and confirm client appointments.
• Educate clients on pet care and product offerings.
• Maintain medical records and manage correspondence.
• Ensure cleanliness and orderliness of the facility.

Skills

Customer service

Communication skills

Organization

Job description

Client Service Representative

We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations. We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

Why We Need You

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non‑medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

Benefits

We offer competitive compensation and a comprehensive benefits package, including medical, dental, vision, paid vacation/sick days, 401(k), and generous employee pet discounts.

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer – Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.