Customer Service Representative

Pet Services of Washington, P.S.; Cherry Hill Township (NJ); Sur place; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Medical benefits

Dental benefits

Vision benefits

Paid time off

Pet discounts

401(k)

Résumé du poste

VCA Animal Hospitals is seeking a Client Service Representative to be the friendly face of the practice. You will greet clients and their pets, answer calls, schedule visits, and guide clients through the exam room experience with professionalism.

You’ll explain fees, process payments, and help customers choose products and services while sharing basic pet-care tips. Join a supportive team dedicated to compassionate care for pets and their families.

Qualifications

• Experience in customer service role required.
• Excellent communication and interpersonal skills.
• Ability to greet visitors and guide clients.

Responsabilités

• Greet visitors and answer phones.
• Schedule and confirm appointments.
• Guide clients and pets to exam rooms.
• Process payments and explain fees.
• Recommend products and services.
• Educate clients on basic pet care.
• Maintain medical records and correspondence.
• Ensure the hospital remains clean and organized.

Connaissances

Customer service

Telephone etiquette

Communication skills

Description du poste

Client Service Representative

We are seeking an experienced Client Service Representative to join our team.

At VCA Animal Hospitals, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously.

With every opportunity, we aim to exceed each pet owner's expectations.

We're looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets.

Why We Need You

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside.

Benefits

We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer. For a complete EEO statement please see our career page at vcacareers.com.