Client Service Representative

Pet Services of Washington, P.S.; Los Gatos (CA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Medical/dental benefits

Pet care discounts

Paid vacation for full-time employees

401(k)

Job summary

VCA Animal Hospitals in Los Gatos, CA seeks a Client Service Representative to welcome clients and their pets, schedule visits, and handle payments with a friendly, professional demeanor.

You will explain services and products, maintain accurate medical records, and support the team in delivering compassionate care. This role offers competitive pay and benefits and a path for growth within a trusted veterinary network.

Qualifications

• Excellent customer service and communication skills.
• Ability to greet visitors and manage phone inquiries.
• Attention to detail in scheduling and records management.

Responsibilities

• Greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and outreach to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Educating clients on general animal husbandry and non-medical pet care.
• Managing medical records, charts, reports and correspondence.
• Maintaining a neat and clean facility inside and outside.

Skills

Customer service

Communication

Job description

Client Service Representative

We are seeking an experienced Client Service Representative to join our team.

At VCA Animal Hospitals, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously. With every opportunity, we aim to exceed each pet owner's expectations.

We're looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets.

Why We Need You

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside.

Benefits

• We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more! Hourly rate $21.00-$25.00, based on experience.
• Benefits:We offer competitive compensation along with a comprehensive benefits package, including, medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts and more!
• Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.