Full Time Customer Service Representative

Armstrong Group; Medina (OH); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive hourly wage with free/-dis

Benefits package including medical,  d

Generous paid time off & holidays

Job summary

The Armstrong Group in Medina, Ohio is seeking a customer service professional who can work independently or as part of a team. You will handle billing inquiries, assist with sales opportunities, and respond to customer correspondence with timely, courteous communication.

The role requires 1–2 years of customer service experience, strong organizational and problem-solving skills, excellent written and verbal communication, and reliable attendance.

Qualifications

• 1–2 years of customer service experience preferred.
• Excellent interpersonal and organizational skills with the ability to manage multiple priorities.
• Strong problem-solving, judgment, and ethical decision-making.
• Proven ability to coach and counsel others.
• Excellent written, oral, and interpersonal communication.
• Regular, punctual, and consistent attendance.

Responsibilities

• Resolve customer issues in a local office environment including billing inquiries, sales opportunities, and product troubleshooting.
• Respond to customer correspondence in a timely and appropriate manner.
• Enter order information for sales and service orders, update customer accounts including phone numbers.
• Assist in achieving sales/upgrade goals by advising customers on products and services.
• Daily cash drawer reconciliation.
• Utilize training materials to resolve issues quickly and accurately.
• Create and maintain customer files with confidential information.
• Present a professional view of company products and services.
• Help achieve system, team, and individual customer service goals and standards.
• Assist with other duties and administrative tasks.

Skills

Customer service

Interpersonal skills

Organizational skills

Problem solving

Written and verbal communication

Punctuality

Education

High School Diploma or equivalent

Advanced degrees or certifications preferred

Tools

Computer skills

Job description

Position Summary

The successful candidate must have the ability to work independently and as part of a team, demonstrating the ability to work with patience and courtesy in difficult customer relation situations. Must have the ability to communicate effectively; both verbally and in writing, thinking quickly and logically to ensure expedient responses to customer inquiries. Must complete applicable training and display strong organizational skills. The ability to multi-task efficiently and effectively is of paramount importance.

What’s In It For You

• Competitive hourly wage with free/discounted services
• Attractive benefits package including medical, dental, vision, 401k and more, effective immediately upon hire.
• Generous paid time off & holidays

What You’ll Be Doing

• Resolve customer issues in a local customer sales and service office environment including billing inquiries, sales opportunities, and product troubleshooting.
• Respond to customer correspondence in an appropriate time and manner.
• Accurately enter order information for both sales and service orders, updating customer account information including telephone and contact numbers.
• Help achieve company sales/upgrade goals by consulting with customers on available products and services.
• Daily cash drawer reconciliation
• Use provided training materials and job aids to resolve customer issues quickly and accurately.
• Create and maintain customer files including confidential information.
• Present a quality presentation of company products and services.
• Assist in achieving all system, team, and individual customer service goals and standards.
• Assist with other assigned duties and administrative tasks.

What You’ll Need

• 1-2 years of customer service experience preferred.
• Excellent interpersonal and organizational skills with the ability to manage multiple conflicting priorities.
• Demonstrated ability to solve complex problems and make sound judgments and ethical decisions.
• Proven ability to develop through coaching and counseling.
• Excellent written, oral, and interpersonal communications skills.
• Regular, punctual, and consistent attendance.
• High school diploma or equivalent; advanced degrees or certifications preferred.
• Excellent PC and computer applications skills

Who We Are

The Armstrong Group is a family owned and operated collection of diverse companies. What began in 1946 as Armstrong County Line Construction, founded by Jud L. Sedwick in Kittanning, PA, has now grown into an organization that encompasses multiple industries and employs over 2,400 individuals nationwide. Our brands include Armstrong Utilities, Guardian Protection, Armstrong Development, 4Front Solutions, Twin Pops, and Armstrong Comfort Solutions.
Armstrong is an Equal Opportunity Employer.