Full Time Customer Service Representative

Armstrong Group; Medina (OH); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Competitive hourly wage

Medical, dental, vision benefits

401k plan

Generous paid time off

Job summary

Armstrong Group is seeking a Full Time Customer Service Representative in Medina, OH. The ideal candidate will resolve customer issues, support sales opportunities, and ensure accuracy in order information while adhering to company standards.

This role offers a competitive hourly wage along with an attractive benefits package including medical, dental, vision, and 401k, starting immediately upon hire. Strong organizational skills and effective communication are essential for success.

Qualifications

• 1-2 years of customer service experience preferred.
• Excellent interpersonal and organizational skills to manage multiple priorities.
• Demonstrated problem-solving capability and sound judgment.
• Proficient in PC and computer applications.

Responsibilities

• Resolve customer issues within a local sales and service office.
• Accurately enter order information and update customer accounts.
• Assist with achieving sales goals through customer consultations.
• Create and maintain customer files, ensuring confidentiality.

Skills

Customer service experience

Interpersonal skills

Problem-solving

Organizational skills

Communication skills

PC and computer applications skills

Education

High school diploma or equivalent

Job description

## Full Time Customer Service Representative - FieldApplylocations: Medina, OHtime type: Full timeposted on: Posted 2 Days Agojob requisition id: R-2326**Position Summary:**The successful candidate must have the ability to work independently and as part of a team, demonstrating the ability to work with patience and courtesy in difficult customer relation situations. Must have the ability to communicate effectively; both verbally and in writing, thinking quickly and logically to ensure expedient responses to customer inquiries. Must complete applicable training and display strong organizational skills. The ability to multi-task efficiently and effectively is of paramount importance.**What’s In It For You:*** Competitive hourly wage with free/discounted services* Attractive benefits package including medical, dental, vision, 401k and more, effective immediately upon hire.* Generous paid time off & holidays**What You’ll Be Doing:*** Resolve customer issues in a local customer sales and service office environment including billing inquiries, sales opportunities, and product troubleshooting.* Respond to customer correspondence in an appropriate time and manner.* Accurately enter order information for both sales and service orders, updating customer account information including telephone and contact numbers.* Help achieve company sales/upgrade goals by consulting with customers on available products and services.* Daily cash drawer reconciliation* Use provided training materials and job aids to resolve customer issues quickly and accurately.* Create and maintain customer files including confidential information.* Present a quality presentation of company products and services.* Assist in achieving all system, team, and individual customer service goals and standards.* Assist with other assigned duties and administrative tasks.**What You’ll Need:*** 1-2 years of customer service experience preferred.* Excellent interpersonal and organizational skills with the ability to manage multiple conflicting priorities.* Demonstrated ability to solve complex problems and make sound judgments and ethical decisions.* Proven ability to develop through coaching and counseling.* Excellent written, oral, and interpersonal communications skills.* Regular, punctual, and consistent attendance.* High school diploma or equivalent; advanced degrees or certifications preferred.* Excellent PC and computer applications skills**Who We Are** The Armstrong Group is a family owned and operated collection of diverse companies. What began in 1946 as Armstrong County Line Construction, founded by Jud L. Sedwick in Kittanning, PA, has now grown into an organization that encompasses multiple industries and employs over 2,400 individuals nationwide. Our brands include Armstrong Utilities, Guardian Protection, Armstrong Development, 4Front Solutions, Twin Pops, and Armstrong Comfort Solutions. Armstrong is an Equal Opportunity Employer.