Full-Time Customer Service Rep – Bilingual Preferred

Zohorecruit; Bensalem Township (Bucks County); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

Medihill in Bensalem, PA is seeking a Customer Service Representative to listen to customer issues and offer solutions. You will use product knowledge to provide quick, accurate assistance and uphold company policies.

The role emphasizes maintaining professionalism, updating records, and coordinating with technicians. Training is provided, and English communication is essential for every interaction.

Qualifications

• No formal experience required; training provided.
• Ability to work independently and prioritize responsibilities.
• Must be reliable and people-friendly.
• Must read, write and speak English with good verbal and communication skills.

Responsabilités

• Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns.
• Reply to emails, social media or connect the consumer to the proper department.
• Maintain a high level of professionalism with clients and establish a positive rapport with every caller.
• Update customer information in the customer service database during and after each call.
• Schedule appointments and create an optimal route for technicians.
• Strongly represent and promote our brand.
• Help with billing issues.
• Assist management team with ongoing tasks.
• Bilingual is a plus.

Connaissances

Customer service

Communication skills

Bilingual

Outils

Microsoft Office

Description du poste

Medihill in Bensalem, PA is seeking a Customer Service Representative to listen to customer issues and offer solutions. You will use product knowledge to provide quick, accurate assistance and uphold company policies.

The role emphasizes maintaining professionalism, updating records, and coordinating with technicians. Training is provided, and English communication is essential for every interaction.