Customer Service Representative

Medihill; Bensalem Township (Bucks County); On-site; USD 21,000 - 30,000; Full time

Job summary

Medihill is seeking a Customer Service Representative to listen to customer issues and offer quick, accurate solutions. You will follow company policies, apply product knowledge, and provide excellent service to clients in a fast-paced environment.

The role requires reading and writing English, working at our Philadelphia-area office, and collaborating with multiple departments to resolve concerns efficiently.

Qualifications

• No prior experience required; training provided.

Responsibilities

• Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns
• Reply to emails, social media or connect the consumer to the proper department
• Maintain a high level of professionalism and establish positive rapport with every caller
• Update customer information in the customer service database during and after each call
• Schedule appointments and create optimal routes for technicians
• Represent and promote the Medihill brand
• Help with billing issues
• Assist management with ongoing tasks
• Bilingual is a plus

Skills

Customer service

Communication

Problem solving

Team liaison

Tools

Microsoft Office

Job description

About Us

Medihill was formed in 2011 in Philadelphia, PA. We are North America provider of Medical Alerts Services and Telecare. From the very beginning, we strive to enhance the quality of life by providing advanced home and away care solutions for people who want to be living an independent life. Constantly improving our monitoring systems and customer service, we add more and more satisfied customers Every Day.

Job Description

Our growing business is looking for a skilled problem solver to join our team as a Customer Service Rep. We need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of the company’s customer service policies and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.

Responsibilities

• Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns


• Reply to emails, social media or connecting the consumer to the proper department


• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller


• Update customer information in the customer service database during and after each call


• Schedule appointments and creating an optimal route for technicians


• Strongly represent and promote our brand


• Help with billing issues


• Assist management team with ongoing tasks


• Bilingual is a plus

Requirements

• No prior experience is required. We will provide all the training necessary.


• Ability to work independently and prioritize responsibilities


• Must be reliable


• Must be people-friendly


• Knowledge of Microsoft Office


• Must be able to read, write, and speak English, as well as possess good verbal and communications skills


• Permission to work in USA


• Due to Healthcare Industry regulations every Medihill employee required to pass Background Checks and Drug Test before starting date and on the regular basis.

Benefits

• Paid vocation and major US holidays


• Sick days paid

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