Bilingual Customer Service Pro - Calm, Solutions-Driven

American Food Service Depot; Philadelphia (Philadelphia County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Employee discounts

Training & development

Paid time off

Competitive compensation

Career growth opportunities

Job summary

A food service company in Philadelphia is seeking a Customer Service Representative to join its team. The role involves communicating with customers, processing requests, and ensuring great service experiences. Ideal candidates are friendly, calm under pressure, and computer savvy. Responsibilities include facilitating sales interactions and documenting customer interactions. A high school diploma/GED and customer service experience are preferred.

Qualifications

• Previous experience as a Customer Service Representative or in a similar role is preferred.
• Ability to work well under pressure.
• Highly organized with the ability to prioritize projects.

Responsibilities

• Interact with on site customers to facilitate sales.
• Identify the reason for the customer’s call and provide solutions.
• Document all customer interactions.

Skills

Excellent phone communication

Verbal communication skills

Computer savvy

Active listening techniques

Time management

Money handling

Education

High school diploma/GED

Tools

Customer management software

Job description

A food service company in Philadelphia is seeking a Customer Service Representative to join its team. The role involves communicating with customers, processing requests, and ensuring great service experiences. Ideal candidates are friendly, calm under pressure, and computer savvy. Responsibilities include facilitating sales interactions and documenting customer interactions. A high school diploma/GED and customer service experience are preferred.