Full-Time Customer Service Rep

Farmers and Merchants Savings Bank; Lone Tree (IA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Full benefit package

Paid time off

Retirement plan with company match

Ongoing training and career growth

Job summary

Farmers & Merchants Savings Bank in Iowa seeks a Customer Service Representative to warmly greet customers, process deposits, checks, and withdrawals, and open new accounts for individuals and businesses.

You will maintain confidentiality, stay informed about the full line of products, support with vault duties, and work collaborative shifts across Nichols, Riverside and Lone Tree locations.

Qualifications

• Customer service experience is a plus.
• Strong communication skills and a professional appearance.
• Basic working knowledge of Microsoft Office (Word, Excel, PowerPoint).

Responsibilities

• Greet customers and provide prompt, friendly service.
• Accept checks and cash for deposits, verify amounts, and enter deposits.
• Cash checks and process withdrawals.
• Open new accounts, certificates of deposit, safe deposit boxes, and gift cards for consumers and businesses.
• Process loan payments.
• Balance a cash drawer at 95% or higher.
• Maintain confidentiality and comply with bank policies and regulations.
• Remain educated on the complete bank line of products and services.
• Identify fraudulent activity.
• Assist with night depository and vault duties.

Skills

Customer service

Communication skills

Microsoft Office

Time management

Team player

Education

High School Diploma

Job description

At Farmers & Merchants Savings Bank we pride ourselves on building strong, lasting relationships with our customers. We are looking for an energetic and reliable Customer Service Representative to join our team. This individual would work between the Nichols, Riverside and Lone Tree branch locations.

If you've got a passion for people and the desire to succeed, a position at F&M Bank is for you!

What We Offer:

• Competitive pay
• Full benefit package including medical, dental, and vision insurance options through Iowa Bankers
• Paid time off and holidays
• Retirement plan with company match
• Ongoing training and opportunities for career growth

Primary Responsibilities:

• Greet customers and provide prompt, friendly service
• Accepts checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into system
• Cashes checks and processes withdrawals
• Opens new accounts, certificates of deposit, safe deposit boxes and gift cards for both consumers and businesses
• Processes loan payments
• Balance a cash drawer at a rate of 95% or higher
• Maintain a high level of confidentiality and compliance with all bank policies and regulations
• Remain educated on the complete bank line of products and services
• Identifies fraudulent activity
• Assists with night depository and vault duties

Requirements:

• High School Diploma or equivalent required
• Previous customer service, retail, or banking experience is a plus
• Strong communication skills
• Basic working knowledge of Microsoft Office (Word, Excel, PowerPoint)
• Ability to work an average of 40 hours per week
• Available to work any shifts Monday through Friday, with rotating Saturday mornings
• Always maintain professional appearance and behavior
• Strong customer service skills and ability to work with all types of customers
• Must be a team player and willing to jump in to assist with any special projects, etc.

EEO Statement: Farmers & Merchants Savings Bank is an Equal Opportunity Employer