CSR Trainee

Farmers & Merchants Bank NE; Milford (NE); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

Friendly work environment

Job summary

A community bank in Nebraska is seeking a CSR Trainee to provide excellent customer service and transaction processing. Responsibilities include handling deposits, answering inquiries, and cross-selling bank services. This full-time internship offers competitive wages and benefits in a friendly work environment. Ideal candidates should possess strong communication skills and a commitment to maintaining confidentiality. Join a team where you can grow and contribute to the customer experience.

Qualifications

• Ability to serve customers and meet their needs effectively.
• Strong communication skills for answering questions in person and over the phone.
• Ability to handle cash accurately and manage transactions.

Responsibilities

• Provide account services to customers by processing transactions.
• Respond to customer inquiries and refer to additional bank services.
• Cross sell bank products based on customer needs.
• Follow bank operations and procedures for security compliance.
• Maintain confidentiality of customer information.
• Assist with tasks and projects as assigned.

Skills

Customer service

Cash handling

Communication

Cross-selling

Confidentiality

Job description

CSR Trainee

Join to apply for the CSR Trainee role at Farmers & Merchants Bank NE.

Farmers & Merchants Bank is a family owned, chartered institution with office locations in 12 communities in Nebraska, and about 100 employees. We have everything the bigger banks have - the newest technology, a suite of diverse products and services, and knowledgeable bankers - but with a hometown feel that's open, friendly, and welcoming.

Essential Functions

• Provide account services to customers by receiving deposits, loan payments, cashing checks, handling withdrawals, recording night and mail deposits, selling cashier’s checks, money orders, safe deposit boxes and account offerings. Generally meets customers’ needs and expectations with other account services that present themselves.
• Answer questions in person, corresponding professionally on the telephone, mail, and/or e-mail and refers customers to other Bank services.
• Cross sells Bank products by answering inquiries, informing customers of new services and product promotions, ascertaining customer’s needs by insightful questions and perceptive recognition of customer’s circumstances, and by introducing customers to other Bank personnel for additional services.
• Performs Bank operations and security functions by properly inputting transactions, data for account set-up and maintenance. Handles cash drawer and vault transactions to manage cash levels. Participates in dual-control functions and running the image operation.
• Ability to vocally interact with others for extended periods of time.
• Ability to handle cash using physical repetition for extended periods of time.
• Complies with Bank operations and procedures, including the Bank Secrecy Act.
• Follows attendance policies in compliance with the employer handbook.
• Maintains customer confidence and protects Bank operations by keeping information confidential.
• Contributes to team effort by accomplishing related results as needed.
• Assist with tasks and projects as assigned.

Farmers & Merchants Bank offers competitive wages and benefits, including paid time off, a desirable daytime work schedule, and a comfortable and friendly work environment.

Seniority level

Internship

Employment type

Full-time

Job function

Other

Farmers & Merchants Bank is an Equal Opportunity employer. We give consideration to all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.