Banking Customer Service Specialist – Growth & Benefits

Farmers and Merchants Savings Bank; Iowa; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Full benefit package including medical

Paid time off and holidays

Retirement plan with company match

Ongoing training and career growth

Job summary

Farmers & Merchants Savings Bank is seeking an energetic Customer Service Representative to join our team at the Riverside and Lone Tree branch locations. You will greet customers, handle deposits, withdrawals, and new accounts while ensuring accuracy and compliance.

This role emphasizes friendly service, reliability, and teamwork in a fast-paced banking environment. The position offers full benefits, ongoing training, and opportunities for career growth within our community-focused bank.

Qualifications

• High School Diploma or equivalent required.
• Experience in customer service, retail, or banking is a plus.
• Strong communication skills are essential for this role.
• Ability to work an average of 40 hours per week.
• Available to work Monday through Friday with rotating Saturday mornings.
• Must be a team player and maintain a professional appearance.

Responsibilities

• Greet customers and provide prompt, friendly service.
• Accept checks and cash for deposits, verify amounts, and enter deposits into system.
• Cash checks and process withdrawals.
• Open new accounts, CDs, safe deposit boxes, and gift cards for consumers and businesses.
• Process loan payments.
• Balance a cash drawer at a rate of 95% or higher.
• Maintain confidentiality and comply with bank policies and regulations.
• Remain educated on the bank's products and services.
• Identify fraudulent activity.
• Assist with night depository and vault duties.

Skills

Strong communication skills

Team player

Professional appearance

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Farmers & Merchants Savings Bank is seeking an energetic Customer Service Representative to join our team at the Riverside and Lone Tree branch locations. You will greet customers, handle deposits, withdrawals, and new accounts while ensuring accuracy and compliance.

This role emphasizes friendly service, reliability, and teamwork in a fast-paced banking environment. The position offers full benefits, ongoing training, and opportunities for career growth within our community-focused bank.