FullTime Customer Service Rep

Farmers and Merchants Savings Bank; Iowa; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Full benefit package including medical

Paid time off and holidays

Retirement plan with company match

Ongoing training and career growth

Job summary

Farmers & Merchants Savings Bank is seeking an energetic Customer Service Representative to join our team at the Riverside and Lone Tree branch locations. You will greet customers, handle deposits, withdrawals, and new accounts while ensuring accuracy and compliance.

This role emphasizes friendly service, reliability, and teamwork in a fast-paced banking environment. The position offers full benefits, ongoing training, and opportunities for career growth within our community-focused bank.

Qualifications

• High School Diploma or equivalent required.
• Experience in customer service, retail, or banking is a plus.
• Strong communication skills are essential for this role.
• Ability to work an average of 40 hours per week.
• Available to work Monday through Friday with rotating Saturday mornings.
• Must be a team player and maintain a professional appearance.

Responsibilities

• Greet customers and provide prompt, friendly service.
• Accept checks and cash for deposits, verify amounts, and enter deposits into system.
• Cash checks and process withdrawals.
• Open new accounts, CDs, safe deposit boxes, and gift cards for consumers and businesses.
• Process loan payments.
• Balance a cash drawer at a rate of 95% or higher.
• Maintain confidentiality and comply with bank policies and regulations.
• Remain educated on the bank's products and services.
• Identify fraudulent activity.
• Assist with night depository and vault duties.

Skills

Strong communication skills

Team player

Professional appearance

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

At Farmers & Merchants Savings Bank we pride ourselves on building strong, lasting relationships with our customers. We are looking for an energetic and reliable Customer Service Representative to join our team. This individual would work between the Riverside and Lone Tree branch locations.

If you’ve got a passion for people and the desire to succeed, a position at F&M Bank is for you!

What We Offer:

• Competitive pay
• Full benefit package including medical, dental, and vision insurance options through Iowa Bankers
• Paid time off and holidays
• Retirement plan with company match
• Ongoing training and opportunities for career growth

Primary Responsibilities:

• Greet customers and provide prompt, friendly service
• Accepts checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into system
• Cashes checks and processes withdrawals
• Opens new accounts, certificates of deposit, safe deposit boxes and gift cards for both consumers and businesses
• Processes loan payments
• Balance a cash drawer at a rate of 95% or higher
• Maintain a high level of confidentiality and compliance with all bank policies and regulations
• Remain educated on the complete bank line of products and services
• Identifies fraudulent activity
• Assists with night depository and vault duties

Requirements:

• High School Diploma or equivalent required
• Previous customer service, retail, or banking experience is a plus
• Strong communication skills
• Basic working knowledge of Microsoft Office (Word, Excel, PowerPoint)
• Ability to work an average of 40 hours per week
• Available to work any shifts Monday through Friday, with rotating Saturday mornings
• Always maintain professional appearance and behavior
• Strong customer service skills and ability to work with all types of customers
• Must be a team player and willing to jump in to assist with any special projects, etc.

EEO Statement: Farmers & Merchants Savings Bank is an Equal Opportunity Employer