Customer Support Pro — Full-Time, Paid Training

InteLogix; United States; On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Paid Training

Medical Insurance

Dental Insurance

Vision Insurance

PTO

Full-time

Career Advancement

Employee Discounts

Job summary

InteLogix is hiring a customer service professional to be the main point of contact for customers by phone. You will address inquiries, resolve issues, and guide customers through solutions while documenting interactions across systems.

The role requires excellent communication, a high school diploma or equivalent, and a commitment to superb attendance. Training is provided and weekend/holiday coverage may be needed.

Qualifications

• Must be 18 years of age or older.
• High School Diploma or equivalent is required.
• Ability to remain engaged on the phone throughout the shift with minimal distractions and sedentary work.
• Typing Assessment required.
• Schedules vary based on job related factors.
• Superb attendance, so you can be there when our customers need us.

Responsibilities

• Serve as the primary point of contact for customers via phone
• Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions
• Maintain a thorough understanding of products, services and policies to effectively assist customers
• Accurately document customer interactions and transactions across all tools/platforms
• Collaborate with other departments to resolve customer issues and expedite complex problems as necessary
• Strive to exceed customer satisfaction goals and performance metrics
• Continuously seek opportunities to improve the customer experience and streamline processes
• Stay updated on product knowledge and industry trends to better assist customers
• Ability to work within the defined hours of operation with flexibility needed on weekends and holidays

Skills

Excellent communication

Customer service

Problem solving

Empathy

Education

High School Diploma or equivalent

Tools

Typing

Job description

InteLogix is hiring a customer service professional to be the main point of contact for customers by phone. You will address inquiries, resolve issues, and guide customers through solutions while documenting interactions across systems.

The role requires excellent communication, a high school diploma or equivalent, and a commitment to superb attendance. Training is provided and weekend/holiday coverage may be needed.