Full-Time Customer Experience Call Center Specialist

Cronin Automotive; New Haven (OH); À distance; USD 15 000 - 22 000; Plein temps

Résumé du poste

Cronin Ford Kia is seeking a Call Center Customer Experience Representative to handle incoming calls, determine caller needs, and direct them accordingly. The role includes outbound calls, scheduling service appointments, and confirming them via phone or SMS. Full-time hours are offered.

The position requires delivering professional, friendly service, updating records, and cooperating with remote teams to ensure customer satisfaction across the dealership network.

Qualifications

• Excellent customer service and a friendly, professional demeanor.
• Strong communication and listening skills; able to guide callers effectively.
• Ability to navigate systems, enter data, and schedule appointments.

Responsabilités

• Answer dealership group phones.
• Direct customers to the correct department/location.
• Place outbound calls.
• Work cooperatively with the remote teams.
• Update customer records.
• Communicate with callers and visitors professionally.
• Scan documents.
• Assist in scheduling and confirming service appointments via phone or SMS.
• Participate in customer satisfaction process.

Connaissances

Customer service

Communication

Phone etiquette

Data entry

Outils

CRM software

Description du poste

Cronin Ford Kia is seeking a Call Center Customer Experience Representative to handle incoming calls, determine caller needs, and direct them accordingly. The role includes outbound calls, scheduling service appointments, and confirming them via phone or SMS. Full-time hours are offered.

The position requires delivering professional, friendly service, updating records, and cooperating with remote teams to ensure customer satisfaction across the dealership network.