Call Center Customer Experience Specialist

Cronin Toyota; Harrison (OH); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Cronin Ford Kia in Ohio is seeking a Call Center Customer Experience Representative with excellent customer service skills and a winning attitude. This role handles incoming calls, directs callers to the correct department, and places outbound calls to schedule service appointments via phone or SMS.

You will update customer records, collaborate with remote teams, and contribute to customer satisfaction through professional, friendly communication and accurate documentation.

Qualifications

• Excellent customer service skills
• Winning attitude

Responsibilities

• Answering dealership group phones
• Directing customers to the correct department/location
• Placing outbound calls
• Works cooperatively with the remote teams
• Updating customer records
• Communicates with callers and visitors in a professional, friendly, and efficient manner
• Scanning documents
• Assists in scheduling and confirming service appointments via phone or SMS
• Participates in customer satisfaction process

Job description

Cronin Ford Kia in Ohio is seeking a Call Center Customer Experience Representative with excellent customer service skills and a winning attitude. This role handles incoming calls, directs callers to the correct department, and places outbound calls to schedule service appointments via phone or SMS.

You will update customer records, collaborate with remote teams, and contribute to customer satisfaction through professional, friendly communication and accurate documentation.