Full-Time Call Center Customer Experience Representative (not remote, onsite position)

Cronin Automotive; New Haven (OH); Remote; USD 15,000 - 22,000; Full time

Job summary

Cronin Ford Kia is seeking a Call Center Customer Experience Representative to handle incoming calls, determine caller needs, and direct them accordingly. The role includes outbound calls, scheduling service appointments, and confirming them via phone or SMS. Full-time hours are offered.

The position requires delivering professional, friendly service, updating records, and cooperating with remote teams to ensure customer satisfaction across the dealership network.

Qualifications

• Excellent customer service and a friendly, professional demeanor.
• Strong communication and listening skills; able to guide callers effectively.
• Ability to navigate systems, enter data, and schedule appointments.

Responsibilities

• Answer dealership group phones.
• Direct customers to the correct department/location.
• Place outbound calls.
• Work cooperatively with the remote teams.
• Update customer records.
• Communicate with callers and visitors professionally.
• Scan documents.
• Assist in scheduling and confirming service appointments via phone or SMS.
• Participate in customer satisfaction process.

Skills

Customer service

Communication

Phone etiquette

Data entry

Tools

CRM software

Job description

Cronin Ford Kia is focused on creating an amazing work environment for our employees because we realize that they are our greatest asset! Over the years our employees have helped us become the proud recipients of a range of awards and exclusive benchmarks.

SUMMARY

We are seeking a Call Center Customer Experience Representative with excellent customer service skills and a winning attitude. This individual will receive incoming calls and determine the nature of the callers business, and direct the caller to their destination. As well placing outbound calls, scheduling and confirming service appointments via phone call or SMS. Accepting Full-Time positions

Responsibilities

• Answering dealership group phones
• Directing customers to the correct department/location
• Placing outbound calls
• Works cooperatively with the remote teams
• Updating customer records
• Communicates with callers and visitors in a professional, friendly, and efficient manner
• Scanning documents
• Assists in scheduling and confirming service appointments via phone or SMS
• Participates in customer satisfaction process