Customer Experience Specialist, Call Center

Cronin Ford Inc; Harrison (OH); Remote; USD 36,000 - 48,000; Full time

Job summary

Cronin Ford Kia in Harrison, OH is seeking a Call Center Customer Experience Representative with a focus on delivering exceptional service. You will handle inbound calls, determine caller needs, direct to the right department, place outbound calls, and assist in scheduling service appointments via phone or SMS.

This is a full-time position that values a friendly and professional approach. You will also update customer records and participate in the customer satisfaction process, ensuring a

Qualifications

• Excellent customer service skills.
• Ability to determine caller needs from inbound calls and direct them appropriately.

Responsibilities

• Answer dealership group phones
• Direct customers to the correct department/location
• Place outbound calls
• Work cooperatively with the remote teams
• Update customer records
• Communicate with callers and visitors in a professional, friendly, and efficient manner
• Scanning documents
• Assist in scheduling and confirming service appointments via phone or SMS
• Participates in customer satisfaction process

Skills

Customer service

Communication skills

Job description

Cronin Ford Kia in Harrison, OH is seeking a Call Center Customer Experience Representative with a focus on delivering exceptional service. You will handle inbound calls, determine caller needs, direct to the right department, place outbound calls, and assist in scheduling service appointments via phone or SMS.

This is a full-time position that values a friendly and professional approach. You will also update customer records and participate in the customer satisfaction process, ensuring a