Customer Experience Specialist — Call Center

Cronin Kia; Harrison (OH); Remote; USD 30,000 - 42,000; Full time

Job summary

Cronin Ford Kia in Harrison, OH is seeking a Call Center Customer Experience Representative with excellent customer service skills and a winning attitude. This role handles inbound calls, directs callers to the correct department, and schedules service appointments via phone or SMS.

You will place outbound calls, update customer records, and work with remote teams to ensure a professional, friendly experience.

Responsibilities

• Answering dealership group phones
• Directing customers to the correct department/location
• Placing outbound calls
• Works cooperatively with the remote teams
• Updating customer records
• Communicates with callers and visitors in a professional, friendly, and efficient manner
• Scanning documents
• Assists in scheduling and confirming service appointments via phone or SMS
• Participates in customer satisfaction process

Job description

Cronin Ford Kia in Harrison, OH is seeking a Call Center Customer Experience Representative with excellent customer service skills and a winning attitude. This role handles inbound calls, directs callers to the correct department, and schedules service appointments via phone or SMS.

You will place outbound calls, update customer records, and work with remote teams to ensure a professional, friendly experience.