Customer Experience Specialist - Call Center (Full-Time)

Cronin Auto Group; Harrison (OH); Hybrid; USD 32,000 - 45,000; Full time

Job summary

Cronin Ford Kia in Harrison, OH is seeking a Call Center Customer Experience Representative with excellent customer service skills. This full-time role handles inbound calls, directs callers to the appropriate department, and places outbound calls while scheduling service appointments via phone or SMS.

You will work with remote teams, maintain customer records, and contribute to the customer satisfaction process to ensure a positive dealership experience.

Qualifications

• Excellent customer service skills.
• Ability to handle inbound and outbound calls.
• Experience with scheduling appointments via phone or SMS.

Responsibilities

• Answering dealership group phones
• Directing customers to the correct department/location
• Placing outbound calls
• Updating customer records
• Assisting in scheduling and confirming service appointments via phone or SMS
• Participates in customer satisfaction process

Job description

Cronin Ford Kia in Harrison, OH is seeking a Call Center Customer Experience Representative with excellent customer service skills. This full-time role handles inbound calls, directs callers to the appropriate department, and places outbound calls while scheduling service appointments via phone or SMS.

You will work with remote teams, maintain customer records, and contribute to the customer satisfaction process to ensure a positive dealership experience.