Full-Time Call Center Customer Experience Representative (not remote, onsite position)

Cronin Auto Group; Harrison (OH); Hybrid; USD 32,000 - 45,000; Full time

Job summary

Cronin Ford Kia in Harrison, OH is seeking a Call Center Customer Experience Representative with excellent customer service skills. This full-time role handles inbound calls, directs callers to the appropriate department, and places outbound calls while scheduling service appointments via phone or SMS.

You will work with remote teams, maintain customer records, and contribute to the customer satisfaction process to ensure a positive dealership experience.

Qualifications

• Excellent customer service skills.
• Ability to handle inbound and outbound calls.
• Experience with scheduling appointments via phone or SMS.

Responsibilities

• Answering dealership group phones
• Directing customers to the correct department/location
• Placing outbound calls
• Updating customer records
• Assisting in scheduling and confirming service appointments via phone or SMS
• Participates in customer satisfaction process

Job description

Cronin Ford Kia is focused on creating an amazing work environment for our employees because we realize that they are our greatest asset! Over the years our employees have helped us become the proud recipients of a range of awards and exclusive benchmarks.

SUMMARY

We are seeking a Call Center Customer Experience Representative with excellent customer service skills and a winning attitude. This individual will receive incoming calls and determine the nature of the callers business, and direct the caller to their destination. As well placing outbound calls, scheduling and confirming service appointments via phone call or SMS. Accepting Full-Time positions

Responsibilities

• Answering dealership group phones
• Directing customers to the correct department/location
• Placing outbound calls
• Works cooperatively with the remote teams
• Updating customer records
• Communicates with callers and visitors in a professional, friendly, and efficient manner
• Scanning documents
• Assists in scheduling and confirming service appointments via phone or SMS
• Participates in customer satisfaction process

Qualifications