Full-Time Call Center Customer Experience Representative (not remote, onsite position)

Cronin Ford Inc; Harrison (OH); Remote; USD 36,000 - 48,000; Full time

Job summary

Cronin Ford Kia in Harrison, OH is seeking a Call Center Customer Experience Representative with a focus on delivering exceptional service. You will handle inbound calls, determine caller needs, direct to the right department, place outbound calls, and assist in scheduling service appointments via phone or SMS.

This is a full-time position that values a friendly and professional approach. You will also update customer records and participate in the customer satisfaction process, ensuring a

Qualifications

• Excellent customer service skills.
• Ability to determine caller needs from inbound calls and direct them appropriately.

Responsibilities

• Answer dealership group phones
• Direct customers to the correct department/location
• Place outbound calls
• Work cooperatively with the remote teams
• Update customer records
• Communicate with callers and visitors in a professional, friendly, and efficient manner
• Scanning documents
• Assist in scheduling and confirming service appointments via phone or SMS
• Participates in customer satisfaction process

Skills

Customer service

Communication skills

Job description

Cronin Ford Kia is focused on creating an amazing work environment for our employees because we realize that they are our greatest asset! Over the years our employees have helped us become the proud recipients of a range of awards and exclusive benchmarks.

SUMMARY

We are seeking a Call Center Customer Experience Representative with excellent customer service skills and a winning attitude. This individual will receive incoming calls and determine the nature of the callers business, and direct the caller to their destination. As well placing outbound calls, scheduling and confirming service appointments via phone call or SMS. Accepting Full-Time positions

Responsibilities

• Answering dealership group phones
• Directing customers to the correct department/location
• Placing outbound calls
• Works cooperatively with the remote teams
• Updating customer records
• Communicates with callers and visitors in a professional, friendly, and efficient manner
• Scanning documents
• Assists in scheduling and confirming service appointments via phone or SMS
• Participates in customer satisfaction process