Full-Time Care Scheduling & Coordination Specialist

Always Best Care Senior Services - Treasure Coast; Westborough (MA); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Paid Holidays

Paid vacation

401K Benefit

Competitive pay based on experience

Opportunity for growth

Job summary

Always Best Care seeks a detail-oriented administrative professional to manage scheduling for clients and caregivers, ensuring timely coverage and accurate payroll reporting.

Role involves regular Monday–Friday daytime hours, rotating after-hours calls, and collaboration with care coordinators to plan and adjust schedules. Experience in health care admin and bilingual skills are valued assets.

Qualifications

• Strong communication and interpersonal skills are essential.
• Proficiency with computer systems and software such as Microsoft Office and email; WellSky experience is a plus.
• Excellent organization and time management skills.
• Strong negotiation and problem-solving skills with clients.
• Ability to multitask and handle a high-volume workload.
• Experience in a customer service or administrative role, preferably in health care or home health.
• Authorized to work in the US and able to pass a background check.
• Bi-lingual (English and Spanish) a plus.

Responsibilities

• Serve as point of contact for scheduling concerns from clients and caregivers.
• Work schedule will be Monday to Friday, 8-hour shifts.
• Rotate on-call after-hours phone coverage.
• Ensure shifts and last-minute needs are covered with staff.
• Report caregiver hours for accurate billing and payroll.
• Coordinate care plans with care coordinators and community liaison.
• Communicate with staff and clients regarding assignments and issues.
• Participate as part of an interdisciplinary team in a fast-paced environment.
• Call caregivers on alerts and investigate delays, documenting and notifying manager.
• Handle general office administrative tasks, including payroll and time sheets audits.
• Back up director of billing and payroll.

Skills

Strong communication skills

Interpersonal skills

Computer proficiency (MS Office, email

WellSky software experience

Organizational & time management

Negotiation & problem-solving

Multitasking & high-volume workload

Customer service/admin experience

Work authorization in US + background…

Bilingual English/Spanish a plus

Tools

Microsoft Office

Email tools

WellSky software

Job description

Always Best Care seeks a detail-oriented administrative professional to manage scheduling for clients and caregivers, ensuring timely coverage and accurate payroll reporting.

Role involves regular Monday–Friday daytime hours, rotating after-hours calls, and collaboration with care coordinators to plan and adjust schedules. Experience in health care admin and bilingual skills are valued assets.