Full-Time Cannabis Dispensary Patient Advisor

The Forest Cincinnati LLC; Clough Heights (OH); On-site; USD 21,000 - 25,000; Full time

Job summary

The Forest Cincinnati LLC is seeking a dispensary associate in Ohio to guide guests through selecting medical cannabis products and provide education on their use. You will engage with guests from entry to purchase, delivering excellent customer service while ensuring privacy and regulatory compliance.

You will verify patient identity, assist with inventory, and uphold HIPAA and Board of Pharmacy guidelines. Strong communication and reliability are essential in this role.

Qualifications

• Must be at least 21 years old.
• High school diploma or equivalent.
• Must pass background checks and licensing per state.
• Retail or hospitality experience preferred.
• Must be able to work opening, closing, weekends and holidays.
• Proficient reading/writing/speaking English.

Responsibilities

• Register customers into the POS with patient ID and verify the card.
• Verify days' supply using OARRS at check-in and checkout.
• Follow doctors' notes for dosing and medication type.
• Educate patients on product types, uses, and dosage.
• Ensure labels and products match the patient's cart.
• Maintain labeling requirements at checkout.
• Assist patients in person and by phone with inquiries.
• Educate about Ohio laws and Board guidelines on cannabis.
• Assist in daily cannabis and non-cannabis inventory.
• Support the General Manager to ensure smooth operations.
• Maintain patient confidentiality per HIPAA.
• Other duties as assigned.

Skills

Customer service

Communication skills

Sales techniques

Computer literacy

Education

High school diploma

Tools

POS system

OARRS

Metrc registry

Job description

The Forest Cincinnati LLC is seeking a dispensary associate in Ohio to guide guests through selecting medical cannabis products and provide education on their use. You will engage with guests from entry to purchase, delivering excellent customer service while ensuring privacy and regulatory compliance.

You will verify patient identity, assist with inventory, and uphold HIPAA and Board of Pharmacy guidelines. Strong communication and reliability are essential in this role.