Medical Cannabis Dispensary Patient Advisor

Renew Cannabis Co.; Lakewood (OH); On-site; USD 32,000 - 52,000; Full time

Job summary

Renew Cannabis Co. is seeking a dedicated Dispensary Associate in Ohio to guide guests through selecting appropriate medical cannabis products and provide education on usage and dosing.

The role involves one-on-one customer service from entry to checkout, with strict adherence to state regulations and privacy standards. Responsibilities include verifying patient IDs, managing the POS, ensuring correct labeling, and supporting daily dispensary operations.

Qualifications

• Must be at least 21 years old.
• High school diploma or equivalent.
• Must pass background checks and licensing per state requirements.
• Retail or hospitality experience preferred.
• Able to work opening, closing, weekends and holidays.
• Must read, write, speak and understand English.

Responsibilities

• Guide guests through product selection and provide product education.
• Check patients in using the patient ID and verify licensing; use POS for checkout.
• Verify dosing and medication according to doctors' notes and system records.
• Educate patients on product types, uses, and dosages for conditions.
• Ensure labeling and cart matching at checkout; maintain HIPAA confidentiality.
• Assist in inventory and respond to inquiries by phone or in person.
• Maintain compliance with Ohio laws and Board of Pharmacy guidelines.
• Support the General Manager to ensure smooth daily operations.

Skills

Customer service

Communication

Attention to detail

Computer skills

English language

Education

High school diploma

Tools

Metrc registry

OARRS

POS system

Job description

Renew Cannabis Co. is seeking a dedicated Dispensary Associate in Ohio to guide guests through selecting appropriate medical cannabis products and provide education on usage and dosing.

The role involves one-on-one customer service from entry to checkout, with strict adherence to state regulations and privacy standards. Responsibilities include verifying patient IDs, managing the POS, ensuring correct labeling, and supporting daily dispensary operations.