Full-Time Bilingual Patient Access & Scheduling Specialist

Keystone Health; Chambersburg (Franklin County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

No weekends or holidays

Equal Opportunity Employer

Job summary

Keystone Health is seeking a Bilingual Patient Access Representative to join the Keystone Patient Access Center. The role focuses on connecting Spanish-speaking patients with healthcare providers through excellent customer service and scheduling support.

The position is full-time, Monday through Friday, with no weekends or holidays. Responsibilities include scheduling via phone, Solutionreach, and EMR, plus handling referrals and communications as needed.

Qualifications

• High School Diploma or GED required.
• Fully fluent in English/Spanish.
• Healthcare experience preferred.
• Experience using multi-line telephone systems and computer applications.
• Excellent customer service and communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask in a fast-paced office.

Responsibilities

• Schedule appointments via telephone, Solutionreach, and EMR.
• Reschedule appointments as needed.
• Process incoming referrals.
• Assist with patient communications and mailings.
• Support departmental projects during low call volume.

Skills

Bilingual English/Spanish

Customer service

Communication skills

Organizational skills

Multitasking

Education

High School Diploma or GED

Tools

Multi-line telephone systems

Job description

Keystone Health is seeking a Bilingual Patient Access Representative to join the Keystone Patient Access Center. The role focuses on connecting Spanish-speaking patients with healthcare providers through excellent customer service and scheduling support.

The position is full-time, Monday through Friday, with no weekends or holidays. Responsibilities include scheduling via phone, Solutionreach, and EMR, plus handling referrals and communications as needed.