Bilingual Front Office Staff

Keystone Rural Health Center; Tennessee; On-site; USD 32,000 - 42,000; Full time

Job summary

Keystone Health in Tennessee is seeking a friendly, organized bilingual Front Office Staff member to join our behavioral health team. You will be the first point of contact for patients, delivering compassionate customer service while supporting the daily operations of a busy practice.

The ideal candidate is detail-oriented, with strong time management and communication skills, and proficient with computers.

Qualifications

• High School Diploma or GED equivalent required.
• Previous medical office experience preferred.
• Strong computer and customer service skills.
• Bilingual in English and Spanish required.

Responsibilities

• Greeting and assisting patients in a professional and compassionate manner.
• Scheduling appointments and managing provider calendars.
• Verifying insurance coverage and obtaining necessary authorizations.
• Updating patient demographic and insurance information.
• Collecting copays and other patient payments.
• Answering and directing telephone calls.
• Checking patients in and out for appointments.
• Maintaining accurate patient records and ensuring confidentiality.
• Assisting with other administrative duties as assigned.

Skills

Customer service

Communication

Time management

Bilingual English/Spanish

Education

High School Diploma or GED

Job description

At Keystone Health, we aspire for you to feel empowered and fulfilled as you work towards our shared mission of delivering heartfelt care. Earn a living where your heart truly belongs.

Keystone Behavioral Health - Chambers Hill Bilingual Front Office Staff Full-Time | Monday - Friday | No Weekends or Holidays

Keystone Behavioral Health is seeking a friendly, organized, and dependable Bilingual Front Office Staff member to join our team. This position serves as the first point of contact for our patients and plays a vital role in providing exceptional customer service while supporting the daily operations of a busy behavioral health practice. The ideal candidate is detail-oriented, possesses excellent time management and communication skills, and thrives in a fast-paced environment. A strong commitment to teamwork and patient-centered care is essential.

Responsibilities

• Greeting and assisting patients in a professional and compassionate manner
• Scheduling appointments and managing provider calendars
• Verifying insurance coverage and obtaining necessary authorizations
• Updating patient demographic and insurance information
• Collecting copays and other patient payments
• Answering and directing telephone calls
• Checking patients in and out for appointments
• Maintaining accurate patient records and ensuring confidentiality
• Assisting with other administrative duties as assigned

Qualifications

• High School Diploma or GED equivalent required
• Previous medical office experience preferred
• Strong computer and customer service skills
• Bilingual Skills: Excellent ability to communicate fluently in both verbal and written form in the English and Spanish language is required.

Keystone Health is an Equal Opportunity Employer

Keystone Health is a well-established, community-based, non-profit organization that delivers high-quality health care to individuals and families with and without insurance. Keystone Health recognizes that a positive work culture in healthcare is essential for a successful organization. A positive work culture at Keystone Health includes employee appreciation, recognized autonomy, communication, building connections, encouraging collaboration, following ethical practices, and supporting employee wellbeing. As an employee at Keystone Health, our hope is that you will feel empowered and fulfilled, working towards our shared mission of providing care that comes from the heart.