Bilingual Patient Access Representative

Keystone Health; Chambersburg (Franklin County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

No weekends or holidays

Equal Opportunity Employer

Job summary

Keystone Health is seeking a Bilingual Patient Access Representative to join the Keystone Patient Access Center. The role focuses on connecting Spanish-speaking patients with healthcare providers through excellent customer service and scheduling support.

The position is full-time, Monday through Friday, with no weekends or holidays. Responsibilities include scheduling via phone, Solutionreach, and EMR, plus handling referrals and communications as needed.

Qualifications

• High School Diploma or GED required.
• Fully fluent in English/Spanish.
• Healthcare experience preferred.
• Experience using multi-line telephone systems and computer applications.
• Excellent customer service and communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask in a fast-paced office.

Responsibilities

• Schedule appointments via telephone, Solutionreach, and EMR.
• Reschedule appointments as needed.
• Process incoming referrals.
• Assist with patient communications and mailings.
• Support departmental projects during low call volume.

Skills

Bilingual English/Spanish

Customer service

Communication skills

Organizational skills

Multitasking

Education

High School Diploma or GED

Tools

Multi-line telephone systems

Job description

At Keystone Health, we aspire for you to feel empowered and fulfilled as you work towards our shared mission of delivering heartfelt care. Earn a living where your heart truly belongs.

Keystone Patient Access Center

Bilingual Patient Access Representative

Full-Time | Monday-Friday | No weekends or holidays

Keystone Patient Access Center is seeking a motivated individual who is a team player with a strong desire and willingness to learn.

The Bilingual Patient Access Representative serves as a vital connection between our Spanish speaking patients and healthcare providers by delivering exceptional customer service and scheduling support. Responsibilities include scheduling appointments through multiple communication channels, including telephone, Solutionreach, and the electronic medical record (EMR) system. Additional duties include rescheduling appointments as needed, processing incoming referrals, assisting with patient communications and mailings, and supporting departmental projects during periods of lower call volume.

Qualifications:

• High School Diploma or GED required

• Fully fluent in all areas of English/Spanish required

• Previous experience in a healthcare setting strongly preferred

• Experience using multi-line telephone systems and computer applications

• Excellent customer service and communication skills

• Strong organizational skills and attention to detail

• Ability to multitask and work effectively in a fast-paced office environment

Keystone Health is an Equal Opportunity Employer