Bilingual Front Office Staff

Keystone Rural Health Center; Chicago (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

Keystone Health in Chicago seeks a friendly Bilingual Front Office Staff member for Keystone Women’s Care. Full-time, Monday-Friday, 8:30 am–5:30 pm, no weekends or holidays. You will greet patients, check in/out, verify insurance, maintain records, collect payments, and support front desk operations. Prior EMR experience and excellent customer service are key.

Fully fluent in English and Spanish required; strong interpersonal and multitasking skills are essential. Equal Opportunity Employer.

Qualifications

• High school diploma or GED required.
• Fluent in English and Spanish, with strong communication skills.
• Experience with EMR in a medical office is preferred.
• Strong interpersonal and multitasking abilities.

Responsibilities

• Greet patients and create a welcoming experience.
• Check patients in and out for appointments.
• Verify medical insurance eligibility and benefits.
• Update and maintain accurate patient demographic information.
• Collect patient payments and process transactions.
• Answer incoming phone calls with professionalism and excellent telephone etiquette.
• Assist with other front office administrative duties as needed.

Skills

Bilingual English/Spanish

EMR experience

Customer service

Multitasking

Education

High school diploma or GED

Tools

EMR software

Job description

At Keystone Health, we aspire for you to feel empowered and fulfilled as you work towards our shared mission of delivering heartfelt care. Earn a living where your heart truly belongs. Bilingual Front Office Staff Keystone Women's Care Full-Time | Monday-Friday | No weekends or holidays Shift Schedule: 8:30 am - 5:30 pm (1 hour lunch) Keystone Women’s care is seeking a friendly, organized, and dependable Bilingual Front Office Staff member to join our growing team. If you enjoy helping patients, thrive in a fast-paced environment, and are passionate about providing excellent customer service, we’d love to hear from you! The ideal candidate will have previous experience working with an EMR in a medical office, strong interpersonal, and multitasking skills.

Responsibilities

• Greet patients and create a welcoming experience.
• Check patients in and out for appointments.
• Verify medical insurance eligibility and benefits.
• Update and maintain accurate patient demographic information.
• Collect patient payments and process transactions.
• Answer incoming phone calls with professionalism and excellent telephone etiquette.
• Assist with other front office administrative duties as needed.

Qualifications

• High school diploma or GED required.
• Fully fluent in both English and Spanish required, with excellent verbal and written communication skills.

Keystone Health is an Equal Opportunity Employer

Keystone Health is a well-established, community-based, non-profit organization that delivers high-quality health care to individuals and families with and without insurance. Keystone Health recognizes that a positive work culture in healthcare is essential for a successful organization. A positive work culture at Keystone Health includes employee appreciation, recognized autonomy, communication, building connections, encouraging collaboration, following ethical practices, and supporting employee wellbeing. As an employee at Keystone Health, our hope is that you will feel empowered and fulfilled, working towards our shared mission of providing care that comes from the heart.