Full-Time Bilingual Call Center Pro: Citizen Support

Data Ticket Inc.; California; On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Training program

Competitive benefits

Job summary

Data Ticket, Inc. in California is seeking a Customer Call Center Representative to handle inbound calls, process citations, set up payment plans, and guide citizens on the Data Ticket platform.

You will resolve inquiries to prevent escalations and maintain high service levels while working a full-time schedule. Requirements include 2–3 years in a call center or customer service role, fluency in English and Spanish, and proficiency with Microsoft Office.

Qualifications

• Must be 18+ years old.
• Eligible to work in the United States.
• High School diploma or equivalent.
• Ability to handle heavy call volume.
• 2–3 years Call Center or customer service experience.
• Fluent in English and Spanish (written and spoken).
• Proficient with MS Office; able to type 50+ WPM.

Responsibilities

• Handle inbound calls from citizens to prevent escalations and resolve queries.
• Process citations and manage permit and payment-related tasks.
• Provide guidance on the Data Ticket website and payment plans.

Skills

Bilingual English/Spanish

Call Center Experience

Strong communication

Microsoft Office

Excel

Typing 50+ WPM

Punctuality

Office administration

Team vs. individual balance

Availability Mon-Fri

Education

High School diploma or equivalent

Tools

Microsoft Office

Excel

Job description

Data Ticket, Inc. in California is seeking a Customer Call Center Representative to handle inbound calls, process citations, set up payment plans, and guide citizens on the Data Ticket platform.

You will resolve inquiries to prevent escalations and maintain high service levels while working a full-time schedule. Requirements include 2–3 years in a call center or customer service role, fluency in English and Spanish, and proficiency with Microsoft Office.