Call Center Associate

PRWT Services, Inc.; Philadelphia (Philadelphia County); On-site; USD 21,000 - 28,000; Full time

Job summary

PRWT Services is hiring a Customer Service Associate to assist citizens in the walk-in center and call center in Philadelphia. The role emphasizes clear communication, accuracy, and professional conduct while handling transactions and inquiries.

The candidate should have 1–2 years of customer service experience, be bilingual in English and Spanish, and maintain confidentiality and reliability in daily tasks. The position requires ability to manage multiple priorities in a fast-paced environment.

Qualifications

• Excellent communication skills with the ability to speak clearly and accurately respond to citizens.
• 1-2 years of experience in Customer Service.
• Ability to read, write, and speak English and/or Spanish.
• Reliable, on time and in attendance daily.

Responsibilities

• Assist citizens in walk-in center and call center with professionalism.
• Process transactions and maintain accurate monetary records.
• Reconcile and balance daily monetary transactions and logs.
• Update citizen information to record transactions and hearings.
• Respond to inquiries regarding clients and escalate as needed.
• Perform with high level of accuracy and manage multiple tasks.

Skills

Communication

Customer service

Bilingual English/Spanish

Time management

Attention to detail

Education

High school diploma or GED

Job description

As one of the nation’s premier minority-owned companies, we are a high performance provider of business process solutions, facilities management and infrastructure support services to government and commercial markets.

SUMMARY

The Customer Service Associate will be responsible for assisting citizens in the walk-in center and call center.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Exhibit a positive and professional attitude at all times.
• Perform responsibilities efficiently and effectively.
• Maintain departmental standards.
• Process cash, checks and/or credit card transactions.
• Reconcile and balance monetary transactions after each tour.
• Complete/balance all daily reconciliation logs.
• Update citizen information to record transactions.
• Perform research of citizen’s plates/tickets.
• Forward escalation situations on behalf of citizens to customer care department/client(s).
• Schedule hearings for citizens.
• Respond to inquiries regarding all clients.
• Perform with high level of accuracy.
• Able to perform multiple tasks within the department.
• Must maintain a high level of confidentiality, informational accuracy, and production.
• Other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent communications skills with the ability to speak clearly and accurately respond to citizens.
• Ability of effectively communicate in a courteous and professional manner.
• Ability to learn and apply knowledge accordingly.
• Must be reliable, on time and in attendance on a daily basis.
  High school diploma or general education degree (GED)
• 1-2 years of experience in Customer Service
• Ability to read, write, and speak English and/or Spanish
• Ability to add, subtracts, multiply and divide
• Sitting and/or standing for long periods

We proactively offer employment and advancement opportunities for individuals from all backgrounds. By engaging in a diverse workforce and using a diverse groups of suppliers, we position ourselves to successfully compete in a 21st Century global economy.