Bilingual Damage Prevention Agent (Spanish)

Paycom; Golden (CO); Hybrid; USD 24,000 - 34,000; Full time

Job summary

Paycom is seeking a Damage Prevention Agent Bilingual (Spanish Fluency) to manage inbound and outbound locate ticket requests and provide customer assistance. You will enter tickets, resolve inquiries, de-escalate issues, and document actions using ticketing systems.

The role emphasizes accurate data entry, professional communication, and adherence to performance metrics. The position requires at least a high school diploma, 2+ years in customer service, and strong English/Spanish communication.

Qualifications

• Minimum of a high school diploma or GED.
• Bilingual English/Spanish required, both spoken and written.
• 2+ years in customer service/call center environment.
• Ability to navigate CRM and ticketing systems with accuracy.

Responsibilities

• Process and enter Locate Ticket requests efficiently and accurately.
• Provide customer support and resolve inquiries or issues via phone or online.
• Troubleshoot problems and route complex cases to supervisors as needed.
• Maintain up-to-date ticket data and use software to document actions.
• Communicate empathetically, follow scripts, and meet quality metrics.

Skills

Bilingual English/Spanish

Customer service

Call center experience

Problem solving

Data entry

Attention to detail

Multitasking

Communication

Education

High School diploma or GED

Tools

HubSpot

Exactix

Five9

Smartsheet

Ticketing systems

Job description

Paycom is seeking a Damage Prevention Agent Bilingual (Spanish Fluency) to manage inbound and outbound locate ticket requests and provide customer assistance. You will enter tickets, resolve inquiries, de-escalate issues, and document actions using ticketing systems.

The role emphasizes accurate data entry, professional communication, and adherence to performance metrics. The position requires at least a high school diploma, 2+ years in customer service, and strong English/Spanish communication.