Dispatch & Customer Care Specialist

C--; Hayward (CA); On-site; USD 42,000 - 52,000; Full time

Job summary

C-- is seeking a customer-oriented service representative to join our team in Hayward, CA. You will handle high volumes of calls, listen to customer needs, and provide clear solutions while documenting interactions in our systems.

Ideal candidates have proven customer support experience, strong communication, and the ability to multitask in a fast-paced environment. Bilingual English/Spanish is preferred but not essential; a high school diploma is required.

Qualifications

• Proven customer support experience or experience as a client service representative.
• Track record of exceeding goals.
• Strong phone communication and listening skills.
• Familiarity with email, Microsoft Excel and G Suite.
• Customer focused and ability to pivot to different types of personalities.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• High school degree.
• Bilingual English/Spanish preferred, not essential.

Responsibilities

• Manage large amounts of incoming calls.
• Identify and assess customers' needs to exceed satisfaction.
• Take the extra mile to engage customers and clients.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Build sustainable relationships and trust with customers and clients by open and interactive communication.
• Meet personal/customer service team call goals.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution.
• Document customer interactions.
• Follow company procedures, guidelines, and policies.
• Daily reports and communication via email.
• Display our DNA values.

Skills

Customer service experience

Strong communication skills

Multitasking

Team collaboration

Bilingual English/Spanish

Education

High school degree

Tools

Microsoft Excel

G Suite

Job description

C-- is seeking a customer-oriented service representative to join our team in Hayward, CA. You will handle high volumes of calls, listen to customer needs, and provide clear solutions while documenting interactions in our systems.

Ideal candidates have proven customer support experience, strong communication, and the ability to multitask in a fast-paced environment. Bilingual English/Spanish is preferred but not essential; a high school diploma is required.