Customer Services Representative - Call Center Agent

Data Ticket Inc.; California; On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Training program

Competitive benefits

Job summary

Data Ticket, Inc. in California is seeking a Customer Call Center Representative to handle inbound calls, process citations, set up payment plans, and guide citizens on the Data Ticket platform.

You will resolve inquiries to prevent escalations and maintain high service levels while working a full-time schedule. Requirements include 2–3 years in a call center or customer service role, fluency in English and Spanish, and proficiency with Microsoft Office.

Qualifications

• Must be 18+ years old.
• Eligible to work in the United States.
• High School diploma or equivalent.
• Ability to handle heavy call volume.
• 2–3 years Call Center or customer service experience.
• Fluent in English and Spanish (written and spoken).
• Proficient with MS Office; able to type 50+ WPM.

Responsibilities

• Handle inbound calls from citizens to prevent escalations and resolve queries.
• Process citations and manage permit and payment-related tasks.
• Provide guidance on the Data Ticket website and payment plans.

Skills

Bilingual English/Spanish

Call Center Experience

Strong communication

Microsoft Office

Excel

Typing 50+ WPM

Punctuality

Office administration

Team vs. individual balance

Availability Mon-Fri

Education

High School diploma or equivalent

Tools

Microsoft Office

Excel

Job description

Job Description

Job Description

Work with Data Ticket, Inc. Customer Service!

Role: Customer Call Center Representative - Call Center Agent

Start date: Immediate/Actively Hiring

Citation Processing Center is a team of individuals committed to enhancing the revenue of the customers it serves. We are committed to the long-term profitability of every project we undertake. Our decisions are guided by economics without compromising our integrity. With proper planning and research, we seek to minimize risks by maintaining a selective, conservative and knowledgeable approach to growth and development. We encourage the flow of communication and exchange of ideas on all levels. We recognize the importance of each individual and his or her role in the success of the entire company. Through our commitment to success, we expect our business, our people and the communities in which we serve, to prosper.

What will you do as a Call Center Representative?
As a Data Ticket Call Center Representative, you have a very clear purpose: to prevent escalations, solve queries, and delight our citizens. You’ll be the first point of contact for our citizens-based thought the United States by answering their requests through live phone calls – this includes and is not limited to: processing citations, permit management, citation inquiry, setting- up payment plans and website guidance. Our Customer Service Representatives use a variety of tools to navigate, research, and review solutions, and communicate effectively with citizens.

What are your hours?
This role requires working variable hours to match when our customers need us most. A Full-Time role equates to working 40 hours per week. In order to match our customer demand, we schedule based on a variety of different shift patterns within the operating hours of 8 am and 5 pm Monday to Friday. You will learn more about your exact schedule closer to your start date.

BASIC QUALIFICATIONS

What qualifications do we need from you?

• Minimum age: 18 years old
• Have the right to work in The United States
• High School diploma or equivalent
• Ability to handle heavy call volume
• Minimum 2-3 years current Call Center or telephone-base Customer Service experience
• Strong communication skills in English and Spanish (both written and oral fluency)
• Knowledge of Microsoft Office Applications and Excel
• Must talk and type simultaneously, 50+ WPM
• Punctuality and outstanding attendance are a must
• Able to handle office admin type task
• Balance team and individual responsibilities
• The availability to work from Monday to Friday.

What strengths will you bring?

• Hard-working, articulate, and detail-oriented
• Friendly and customer-focused in every situation
• Ability to learn quickly and embrace change
• Comfortable multi-tasking in a high-energy environment.

What benefits will you receive?

What benefits will you receive?
One of the great things about joining Data Ticket’s Customer Service team is that we provide you with expert training and a competitive benefit package when you join.

Data Ticket, Inc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Data Ticket, Inc.

Company Description

Data Ticket is a California certified small business that focuses all its energy in providing the software and services clients require to manage effective and efficient data processing. Founded in 1989, initially focused on delinquent parking citation collections; however, in the years since Data Ticket has grown our Solution in the following areas:

• Full-service parking citation processing and collections
• Full-service administrative citation pro