Full- Time Banquet Houseperson

StepStone Hospitality; Charlotte (NC); Hybrid; USD 17,000 - 25,000; Full time

Job summary

Le Meridien | Sheraton Charlotte Hotel is seeking a banquet server who can deliver warm, attentive service for events and daily banquets. You will greet guests, assist with room setups, and ensure smooth food service in a fast-paced environment.

Maintain a clean banquet area, report equipment or safety issues promptly, and collaborate with colleagues to exceed guest expectations. Strong English communication, reliability, and a professional, detail-oriented approach are essential.

Qualifications

• Ability to work independently and remain motivated.
• Smile.
• Must have comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
• Proven working experience in relevant field.
• Helpful with customer service.
• Professionalism along with speed and attention to detail.

Responsibilities

• Ensure that details are followed from the banquet event order (BEO).
• Provide guests with the finest quality of service at all times and in a warm and enthusiastic manner.
• Ensure that the banquet area is maintained in a clean, organized, and safe condition.
• Ensure that at the close of a function and at the end of the workday, all banquet rooms are cleared and securely locked, and ensure all equipment is stored in the designated area.
• Always be present in room and greet guests upon arrival.
• Submit maintenance requests to the engineering department for broken or damaged equipment.
• Assist staff with room set ups, food service, and clean up when necessary.
• Comply with health and safety regulation and act in line with company policies and licensing laws.
• Maintain equipment in good condition.
• Report on any shortages, damages or security issues.
• Handle reasonable guests complaints/requests and inform others when required.

Skills

Independent work

Smile

English proficiency

Experience in field

Customer service

Attention to detail

Job description

Description

We are looking for an ambitious and fun individual to join our hard working banquets team at the Le Meridien | Sheraton Charlotte Hotel. Our goal is to enhance the customer experience by having an enthusiastic staff to ensure event guests are well taken care of!

• Ensure that details are followed from the banquet event order (BEO)
• Provide guests with the finest quality of service at all times and in a warm and enthusiastic manner
• Ensure that the banquet area is maintained in a clean, organized, and safe condition
• Ensure that at the close of a function and at the end of the workday, all banquet rooms are cleared and securely locked, and ensure all equipment is stored in the designated area
• Always be present in room and greet guests upon arrival
• Submit maintenance requests to the engineering department for broken or damaged equipment
• Assist staff with room set ups, food service, and clean up when necessary
• Comply with health and safety regulation and act in line with company policies and licensing laws
• Maintain equipment in good condition
• Report on any shortages, damages or security issues
• Handle reasonable guests complaints/requests and inform others when required

Requirements

Skills to be successful in this role would include:

• Ability to work independently and remain motivated
• Smile
• Must have comprehensive knowledge of the English language to effectively communicate with guests,
• associates, and vendors.
• Proven working experience in relevant field
• Helpful with customer service
• Professionalism along with speed and attention to detail

EOE - All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.