Front Desk Supervisor

StepStone Hospitality; Charlotte (NC); In loco; USD 38.000 - 52.000; Tempo pieno

Descrizione del lavoro

Le Meridien Sheraton Charlotte Hotel in Charlotte, NC is seeking a Front Desk Supervisor to lead our front desk team with warmth and efficiency. You will greet guests, manage reservations, and resolve issues promptly to ensure a smooth guest experience.

The role requires coordinating with housekeeping and other departments, handling payments, and maintaining billing accuracy while driving guest satisfaction and revenue through exceptional service.

Competenze

• Weekdays, weekends and holidays required, including AM and PM shifts.
• Welcome guests and record information at check-in/check-out.
• Coordinate quick solutions with housekeeping/service staff.
• Process guest payments and deposits, finalize bills.
• Settle the cash drawer and print receipts, run reports.
• Ensure extras (drinks, entertainment, food) are charged to the final bill.
• Communicate with housekeeping/maintenance for room readiness.
• Maintain a clean lobby and welcoming atmosphere.
• Contribute to guest satisfaction through service excellence.
• Manage reservations to optimize occupancy and ADR.
• Maintain credit control and security procedures.
• Respond to guest requests, complaints, or questions.

Mansioni

• Greet guests and record information at the front desk.
• Coordinate quick resolutions with housekeeping and service staff.
• Handle payments, deposits, and end-of-shift cash settlements.
• Ensure accurate billing for extras and services.
• Communicate with other hotel staff to prepare rooms.
• Keep the lobby clean and welcoming for guests.
• Oversee reservations to maximize occupancy and ADR.
• Uphold security and credit control procedures.
• Respond to guest requests and resolve issues promptly.

Descrizione del lavoro

Description

The Le Meridien Sheraton Charlotte Hotel is currently seeking dynamic and motivated individuals for the position of Front Desk Supervisor to join our team. This leadership position may be right for you if you enjoy greeting people with warmth and friendliness and are ready to help at a moment’s notice. You must be willing to go the extra mile to keep our guests satisfied, and you must also be able to manage a variety of tasks at the same time. If you’re ready to take on the task of ensuring the facility runs smoothly, we’d love to hear from you.

Job Description

Job Description

Description

The Le Meridien Sheraton Charlotte Hotel is currently seeking dynamic and motivated individuals for the position of Front Desk Supervisor to join our team. This leadership position may be right for you if you enjoy greeting people with warmth and friendliness and are ready to help at a moment’s notice. You must be willing to go the extra mile to keep our guests satisfied, and you must also be able to manage a variety of tasks at the same time. If you’re ready to take on the task of ensuring the facility runs smoothly, we’d love to hear from you.

Requirements

Weekdays, weekends, and holidays are required including AM and PM shifts.

Welcome guests and visitors to the front lobby of the facility, record their information and choose a room or rooms for them based on their needs.

• Coordinate solutions quickly when guests experience problems in their room by working with housekeeping and/or service staff.
• Collect the guest’s payment using either credit/debits cards, cash or checking account information for rooms at the end of each stay and ask for a room deposit when necessary.
• Settle the facility register at the end of each shift or day by counting the drawer, printing receipts and running financial activity reports.
• Ensure that extra services ordered by the guests, such as alcoholic drinks, entertainment and food, are properly accounted for and charged on the final bill.
• Communicate with other hotel staff, such as housekeeping or maintenance, when rooms are ready to be cleaned or repaired in preparation for a new guest.
• Keep the hotel lobby area inviting and clean by vacuuming, dusting, setting up welcome supplies and other various duties.
• Increase level of guest satisfaction by delivery of an exceptional product through employee development.
• Manage the reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by associates.
• Maintain and correct procedures for credit control, financial transactions, security of financial assets, and guest security.
• Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.
• Ability to accurately use various office and accounting software.

EOE - All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.