Full-Time Automotive Service Advisor – Customer Experience

Automatic Data Processing, Inc.; Bayamón (PR); On-site; USD 25,000 - 42,000; Full time

Benefits offered by this job

Private medical insurance

Uniform provided

Christmas Bonus

Job summary

Ricardo Caballero Automotive Group in Bayamón, Puerto Rico, seeks a Service Advisor who will be the first contact on the service line. You will welcome customers, schedule maintenance, and help ensure a pleasant experience while their vehicle is in the shop.

You will explain available services and warranties, coordinate with technicians, prepare repair orders, and keep clients informed of status and campaigns.

Qualifications

• Knowledge and skills in Automotive Mechanics.
• Knowledge of Information Systems.
• Experience in Customer Service
• Experience in the Automotive Industry (preferred)
• Current driver's license
• Good verbal and written communication
• Bilingual English and Spanish preferred
• Mathematical ability, addition and subtraction.
• Ability to understand and follow instructions

Responsibilities

• Promotes, manages and sets appointments for the next maintenance for the clients you are currently serving.
• Keeps customer information updated in the data system. In addition, you must create a file for new clients without an appointment.
• Identifies and confirms the service needs of our clients.
• Guide the client regarding the services offered in our workshop, as well as the warranty that applies to their vehicles.
• Estimates prices for mechanics and maintenance services in the workshop, based on the parameters established by Ricardo Caballero Automotive Group.
• Fill out and process the repair order.
• Performs the “check in” and “check out” of the vehicle with the client and guides them on the company policy regarding objects left in the car and their removal.
• If any change occurs in the previously estimated prices for a repair, you must notify the customer and request their authorization to continue with the required operation. If it is necessary to add lines of work, they are done before it is carried out and obtains the client's signature so that the technician can work on it and punch it out.
• Validates with the Technician or Lead Technician the status of the units under repair in his/her charge.
• Keeps clients informed of the operating status of their units and records comments in the system.
• Stay aware of campaigns that apply to vehicles under repair and guide customers about them. The campaign verification report must be attached to the vehicle repair order.
• Advise clients on the proper use and needs of their vehicles: required inspection and maintenance time. Based on manufacturer specifications. Make follow-up calls for service prospects.
• Promote the sale of accessories to units, specifying item and installation cost, installation and delivery time.
• Verify that the information in the repair order is complete in all its parts.

Skills

Customer service

Verbal communication

Written communication

Bilingual English/Spanish

Tools

Information systems

Job description

Ricardo Caballero Automotive Group in Bayamón, Puerto Rico, seeks a Service Advisor who will be the first contact on the service line. You will welcome customers, schedule maintenance, and help ensure a pleasant experience while their vehicle is in the shop.

You will explain available services and warranties, coordinate with technicians, prepare repair orders, and keep clients informed of status and campaigns.