Automotive Service Advisor – Customer-Centric Expert

BALISE AUTO SALES INC; Warwick (RI); On-site; USD 40,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Disability insurance

401(k) with company match

Flexible spending accounts

Paid Time-Off

Job summary

BALISE AUTO SALES INC in Warwick, RI is seeking a Service Advisor who delivers outstanding customer service, greets guests professionally, and identifies and communicates service needs based on multi-point inspection.

You will serve as the liaison between customer and technician, prepare clear repair orders in Tekion, explain recommendations, and ensure seamless delivery of the vehicle after service, with a focus on achieving high customer satisfaction.

Qualifications

• Strong communication and customer service abilities.
• Good time management and accuracy in data entry.
• Basic computer skills and typing proficiency.

Responsibilities

• Greet customers and identify/resolve concerns.
• Prepare accurate repair orders in Tekion.
• Explain service findings and pricing to customers.
• Coordinate with technicians and dispatchers to complete work.
• Process payments and deliver vehicles to customers.

Skills

Communication

Time management

Typing

Mathematics

Computer skills

Tools

Tekion system

iPad usage

Job description

BALISE AUTO SALES INC in Warwick, RI is seeking a Service Advisor who delivers outstanding customer service, greets guests professionally, and identifies and communicates service needs based on multi-point inspection.

You will serve as the liaison between customer and technician, prepare clear repair orders in Tekion, explain recommendations, and ensure seamless delivery of the vehicle after service, with a focus on achieving high customer satisfaction.