Service Advisor

Ricardo Caballero Auto; Bayamón (PR); In loco; USD 21.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Private medical insurance

Uniform provided

Christmas Bonus

Descrizione del lavoro

Ricardo Caballero Auto is seeking a Service Advisor to be the first contact on the service line, ensuring a pleasant customer experience while their vehicle is in the shop. The role includes appointment scheduling, data management, service guidance, price estimates, and repair order processing.

The ideal candidate has automotive knowledge, customer service experience, a valid driver's license, good communication skills, and preferably bilingual English/Spanish.

Competenze

• Experience in customer service.
• Knowledge of automotive mechanics.
• Bilingual English/Spanish preferred.
• Current driver's license.
• Good verbal and written communication.
• Ability to follow instructions.

Mansioni

• Promotes, manages and sets appointments for maintenance for current clients.
• Keeps client data updated in the system and creates files for walk-ins.
• Identifies and confirms service needs.
• Educates clients about workshop services and warranties.
• Estimates prices for services.
• Fills out and processes repair orders.
• Checks in/out vehicles and explains company policy on items left in cars.
• Notifies customers of price changes and obtains authorization for changes.
• Verifies repair status with technicians and keeps clients informed.
• Explains applicable campaigns and attaches campaign verification to repair orders.
• Encourages maintenance follow-ups and upsells accessories where appropriate.
• Ensures repair orders are complete.

Conoscenze

Automotive mechanics

Information systems

Customer service

Automotive industry experience

Driver's license

Verbal and written communication

Bilingual English/Spanish

Math ability

Instruction following

Descrizione del lavoro

The service advisor is the first person on the service line to have contact with our customers. Additionally, she is responsible for ensuring that the customer's experience at the dealership while waiting for their vehicle is pleasant.

Responsibilities:

• Promotes, manages and sets appointments for the next maintenance for the clients you are currently serving.
• Keeps customer information updated in the data system. In addition, you must create a file for new clients without an appointment.
• Identifies and confirms the service needs of our clients.
• Guide the client regarding the services offered in our workshop, as well as the warranty that applies to their vehicles.
• Estimates prices for mechanics and maintenance services in the workshop, based on the parameters established by Ricardo Caballero Automotive Group.
• Fill out and process the repair order.
• Performs the “check in” and “check out” of the vehicle with the client and guides them on the company policy regarding objects left in the car and their removal.
• If any change occurs in the previously estimated prices for a repair, you must notify the customer and request their authorization to continue with the required operation. If it is necessary to add lines of work, they are done before it is carried out and obtains the client's signature so that the technician can work on it and punch it out.
• Validates with the Technician or Lead Technician the status of the units under repair in his/her charge.
• Keeps clients informed of the operating status of their units and records comments in the system.
• Stay aware of campaigns that apply to vehicles under repair and guide customers about them. The campaign verification report must be attached to the vehicle repair order.
• Advise clients on the proper use and needs of their vehicles: required inspection and maintenance time. Based on manufacturer specifications. Make follow-up calls for service prospects.
• Promote the sale of accessories to units, specifying item and installation cost, installation and delivery time.
• Verify that the information in the repair order is complete in all its parts.

Requirements:

• Knowledge and skills in Automotive Mechanics.
• Knowledge of Information Systems.
• Experience in Customer Service
• Experience [preferred] in the Automotive Industry
• Current driver's license
• Good verbal and written communication
• Bilingual [English and Spanish] preferred
• Mathematical ability, addition and subtraction.
• Ability to understand and follow instructions

Kind of position:

• Full time, Indefinite contract
• Private medical insurance
• uniform provided
• Christmas Bonus

Schedule:

• From Monday to Saturday
• One day off during the week and on Sundays