Full-Time Assistant Center Manager

The UPS Store #3985; Sumter (SC); On-site; USD 42,000 - 54,000; Full time

Job summary

The UPS Store #3985 in Sumter, SC is seeking an Assistant Center Manager to help run day-to-day operations of this retail location and support the Center Manager.

The role requires a high school diploma or GED, 1 year of retail operations experience, strong leadership and customer service skills, and proficiency with standard computer software to manage reports, scheduling, and payroll processes.

Qualifications

• High school diploma or GED required.
• One year of retail store operations experience.
• Strong supervisory/leadership skills.
• Knowledge of Microsoft Office and Adobe Suites.
• Excellent phone skills and customer service orientation.

Responsibilities

• Assist with personnel management including recruiting, training, scheduling and coaching associates.
• Schedule work assignments and facilitate weekly or monthly staff meetings.
• Monitor and maximize customer service delivery and satisfaction.
• Help develop and implement the store marketing program.
• Manage inventory and review daily time sheets for payroll.
• Oversee center maintenance, cleanliness, safety and organization.
• Perform other duties as assigned.

Skills

Supervisory/leadership

Customer service

Microsoft Office

Adobe Suite

Phone skills

Education

High school diploma or GED

Advanced education training

Job description

The Assistant Center Manager helps the Center Manager run the day-to-day operations of this retail location.

He or she may be required to open and close the center, help manage productivity and ensure the center's team delivers world-class customer service to all customers, monitor cost control and expenses, and contribute to weekly and monthly reports developed by the Center Manager and provided to the franchise owner. The Assistant Center Manager is involved with profit/loss, continuous improvement, service delivery levels, personnel management, and business development.

The ideal candidate has a high school diploma or GED (college coursework or a degree preferred), one year of retail store operations experience, strong supervisory/managerial/leadership skills, excellent computer/internet/software knowledge, the physical ability to perform this job (lifting, bending, etc.), and knows how to listen, follow, lead, and help the Center Manager attain defined targets. He or she must have a dynamic personality and must be able to help motivate a team to optimize performance.

RESPONSIBILITIES

• Helps with personnel management, which includes recruiting, training, scheduling, and coaching associates
• Schedules work assignments and helps facilitate weekly or monthly staff meetings
• Monitors, evaluates, and helps maximize customer service delivery and customer satisfaction
• Helps develop and implement the store marketing program
• Manages inventory
• Reviews daily employee time sheets and submits for payroll processing
• Helps oversee Center maintenance, including cleanliness, safety, and organization
• Performs other duties as assigned

QUALIFICATIONS

• High school diploma or GED required
• Advanced education degree, coursework, or tech school desired
• One year of supervisory experience in logistics, retail, or other relevant industry
• P&L experience preferred
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Strong customer service skills and abilities