Full-Time Administrative Support Specialist: Case Management

The IMA Group; United States; Teletrabalho; USD 44 000 - 52 000; Tempo integral

Resumo da oferta

The IMA Group is seeking an Administrative Support Specialist (Full Time) to help keep referrals moving from intake to final report. You’ll work closely with Case Coordinators, set up new cases, and ensure smooth document flow in a dynamic environment.

Ideal candidates will have a high school diploma or GED, proficiency with Adobe Acrobat, Word, Excel, and Outlook, and a customer-service mindset. Familiarity with case management systems or the ability to learn quickly is preferred.

Qualificações

• High school diploma or GED required.
• Experience with Adobe Acrobat, Word, Excel, and Outlook.
• Customer service mindset and a drive to exceed expectations.
• Familiarity with case management systems, or ability to learn quickly.

Responsabilidades

• Set up new cases in our case management system and support Case Coordinators with referrals.
• Guide draft and final reports through quality review.
• Follow up with doctors for signed consent forms and invoices.
• Prepare documents for evaluating experts and obtain raw data.
• Support Medical Director Reviews, Initial Claims Reviews, and other review products.
• Answer incoming calls and connect people with the right team member.
• Process incoming faxes and keep case files organized.
• Step in to back up fellow Administrative Support team members.

Conhecimentos

Customer service mindset

Learn case management systems

Formação académica

High school diploma or GED

Ferramentas

Adobe Acrobat

Word

Excel

Outlook

Descrição da oferta de emprego

The IMA Group is seeking an Administrative Support Specialist (Full Time) to help keep referrals moving from intake to final report. You’ll work closely with Case Coordinators, set up new cases, and ensure smooth document flow in a dynamic environment.

Ideal candidates will have a high school diploma or GED, proficiency with Adobe Acrobat, Word, Excel, and Outlook, and a customer-service mindset. Familiarity with case management systems or the ability to learn quickly is preferred.