Administrative Assistant

The IMA Group; United States; Remote; USD 46,000 - 52,000; Full time

Job summary

The IMA Group is seeking an Administrative Support Specialist (Full Time) to keep referrals moving from intake to final report. You’ll work closely with Case Coordinators to set up new cases in our system and support with referrals, drafts, and documentation.

You’ll need a high school diploma or GED and proficiency in Adobe Acrobat, Word, Excel, and Outlook. This on-site role offers a collaborative, detail-minded environment and opportunities to grow in claims and case management.

Qualifications

• High school diploma or GED required.
• Working knowledge of Adobe Acrobat, Word, Excel, and Outlook.
• Customer service mindset and a drive to exceed expectations.
• Familiarity with case management systems, or ability to learn quickly.

Responsibilities

• Set up new cases in our case management system and support Case Coordinators with referrals.
• Guide draft and final reports through quality review.
• Follow up with doctors for signed consent forms and invoices.
• Prepare documents for evaluating experts and obtain raw data.
• Support Medical Director Reviews, Initial Claims Reviews, and other review products.
• Answer incoming calls and connect people with the right team member.
• Process incoming faxes and keep case files organized.
• Step in to back up fellow Administrative Support team members.

Skills

Customer service mindset

Learn quickly

Multitasking

Education

High school diploma or GED

Tools

Adobe Acrobat

Word

Excel

Outlook

Case management systems

Job description

Description

Administrative Support Specialist (Full Time)

Keep the case process moving, and be the person our team counts on.

At IMA, every case depends on a team that is organized, responsive, and detail-minded. As an Administrative Support Specialist, you’ll work side by side with our Case Coordinators to keep referrals running smoothly from intake to final report. The salary for this position is $22 an hour.

What your day looks like

• Set up new cases in our case management system and support Case Coordinators with referrals
• Guide draft and final reports through quality review
• Follow up with doctors for signed consent forms and invoices
• Prepare documents for evaluating experts and obtain raw data
• Support Medical Director Reviews, Initial Claims Reviews, and other review products
• Answer incoming calls and connect people with the right team member
• Process incoming faxes and keep case files organized
• Step in to back up fellow Administrative Support team members

What you’ll need

• High school diploma or GED
• Working knowledge of Adobe Acrobat, Word, Excel, and Outlook
• A customer service mindset and a drive to exceed expectations
• Familiarity with case management systems, or the ability to learn quickly

It’s a plus if you have

• Administrative or insurance claims experience
• Knowledge of disability insurance
• Strong multitasking skills and comfort in a fast-paced environment
• Excellent written and verbal communication

Why you’ll like it here
You’ll join a collaborative team that values teamwork, safety, and respect. You’ll build real expertise in the claims and case management process, working with a team that relies on you.

Our Government Services Division supports local, state, and federal agencies and delivers professional and objective medical and psychological examinations as well as ancillary services. Our Payer Services Division meets the evaluation and screening needs of Carriers, TPAs, Public Entities and Employers and includes behavioral health and physical medicine specialty services, working with a wide range of organizations within the workers' compensation, disability, liability, and auto markets. Our Clinical Research Division performs all types of Phase II-IV clinical trials in multiple therapeutic areas through a flexible nationwide network of site locations and virtual capabilities.

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