Medical Administrative Assistant

Paradigm; United States; Remote; USD 36,000 - 56,000; Full time

Job summary

Paradigm is seeking a detail-oriented Medical Administrative Assistant to provide administrative support to Case Managers and assist with healthcare-related operations. The remote position requires strong communication, meticulous data entry, and independent work to support case management teams.

Responsibilities include coordinating appointments, handling medical records, transcription, and regulatory forms, while ensuring IT security and confidentiality are maintained in daily operations.

Qualifications

• High School Diploma required; post-secondary education preferred.
• Strong computer skills with data entry experience.
• Ability to work remotely with minimal supervision.
• Excellent written and verbal communication skills.
• Strong interpersonal and problem-solving abilities.
• Attention to detail and highly organized.
• Experience handling medical records or healthcare documentation is a plus.
• Familiarity with healthcare privacy standards.

Responsibilities

• Provide administrative support to Case Managers and assist with documentation.
• Perform transcription services and prepare necessary documentation.
• Verify appointments, process and distribute reports, and complete demographic information on regulatory forms.
• Request medical records and manage document processing and fax communications.
• Make reminder and notification calls to consumers regarding medical appointments.
• Enter referrals into ALARISWARE and maintain accurate records.
• Manage Release of Information forms as directed by Case Managers.
• Follow company IT security policies and protect confidential information.
• Report IT security incidents according to company procedures.

Skills

Data entry

Communication skills

Interpersonal skills

Problem solving

Organizational skills

Remote work

Office equipment

Healthcare documentation

Education

High School Diploma

Post-secondary education preferred

Tools

ALARISWARE

Job description

Paradigm is seeking a detail-oriented and organized Medical Administrative Assistant to provide administrative support to Case Managers and assist with healthcare-related operations. The company specializes in specialty care management and works to improve outcomes for patients, providers, and payers through clinical expertise and innovative solutions.

The successful candidate will handle various administrative tasks, including documentation, medical record requests, appointment coordination, and data entry. This remote position requires strong communication skills, attention to detail, and the ability to work independently while supporting case management teams.

Key Responsibilities:

• Provide administrative assistance to Case Managers based on assigned requirements.
• Perform transcription services and prepare necessary documentation.
• Verify appointments, process and distribute reports, and complete demographic information on regulatory forms.
• Request medical records and manage document processing and fax communications.
• Make reminder and notification calls to consumers regarding medical appointments.
• Enter referrals into ALARISWARE and maintain accurate records.
• Manage Release of Information forms as directed by Case Managers.
• Follow company IT security policies and protect confidential information.
• Report any IT security incidents according to company procedures.

Requirements:

• High School Diploma required; post-secondary education preferred.
• Relevant industry experience may be considered.
• Strong computer skills with the ability to perform extended periods of data entry.
• Ability to prioritize tasks and respond effectively to urgent requests.
• Professional verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Excellent attention to detail and organizational skills.
• Ability to work remotely with minimal supervision.
• Experience operating office equipment including computers, fax machines, printers, and phones.
• Strong knowledge of:
  • Medical administration, documentation, and healthcare support processes.
  • Patient records management, appointment coordination, and data entry.
  • Confidential information handling and healthcare communication standards. High School Diploma (Post-secondary education preferred)