Administrative Assistant - Case Management

Springhill Medical Center; Mobile (AL); Presencial; USD 34 000 - 50 000; Tempo integral

Resumo da oferta

Springhill Medical Center in Mobile, AL is seeking a Case Management Assistant to support care coordinators and social workers with discharge planning, DME coordination, and payer authorizations under the Director of Case Management.

The role requires a High School diploma (Associate degree preferred), 2–3 years of administrative healthcare experience, and strong MS Office skills. You will maintain records, communicate with teams, and advocate for patients while ensuring confidentiality.

Qualificações

• High School Diploma or GED required.
• Associate degree in business administration, healthcare administration, or related field preferred.
• Minimum 2–3 years of administrative/healthcare administrative experience preferred.
• Must have good verbal communication and able to follow instructions independently.
• Proficient with Microsoft Office Suite and office systems.

Responsabilidades

• Assist with case management tasks, discharge planning, and coordination with care teams.
• Handle incoming calls, monitor department phones, and distribute faxes while ensuring security.
• Enter referrals and authorizations into billing/post-acute systems; obtain Medicare IM signatures.
• Maintain records, prepare documents, and ensure confidentiality per hospital policy.
• Coordinate with patients, families, and interdisciplinary teams to support care plans.

Conhecimentos

Verbal communication

Office software

Administrative support

Confidentiality

Formação académica

High School Diploma or GED

Associate degree in healthcare/administration

Ferramentas

Microsoft Office Suite

Descrição da oferta de emprego

Job Category: Administrative

Requisition Number: ADMIN002630

• Posted : October 20, 2026
• Full-Time

Locations

Showing 1 location

Mobile, AL 36695, USA

Description

Position Overview: Case Management Assistant provides a broad range of support to the care coordinators, and social workers The Case Management Assistant provides utilization management support for the utilization review process. This role works collaboratively with all team members of Utilization Management, and works under the directions of the Director of Case Management.

Pre-employment Requirements:

• We are a drug free facility. Passing a pre-employment drug screening is required.

Education Requirements:

• High School Diploma or GED.
• Associate degree in business administration, healthcare administration, or a related field preferred.

Experience:

• Minimum of 2-3 years of administrative, executive assistant, healthcare administrative, or related experience preferred.
• Must possess good verbal communication skills.
• Ability to carry out detailed written or verbal instructions independently.
• Proficient with Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint, and other office systems
• Answer incoming internal and external calls, monitor Case Management department phones for staff call-ins, and monitor and distribute incoming faxes while ensuring compliance with internal security measures.
• Assist patients with Durable Medical Equipment (DME) to meet home care needs as ordered by the physician and in accordance with payer requirements.
• Contact insurance companies and medical groups to obtain authorizations for post-acute services, enter referrals into the post-acute system, and enter authorizations into the billing system.
• Obtain required Medicare IM signatures prior to discharge.
• Under the supervision of Case Management staff, coordinate and facilitate discharge arrangements in accordance with hospital policies and procedures and applicable state and federal regulations.
• Document discharge arrangements in the electronic medical record and appropriate Case Management tracking systems.
• Identify and involve patients, families, and caregivers in discharge planning and the formation of the plan of care. Work cooperatively with patients, families, and interdisciplinary teams while functioning as a patient advocate.

Communication & Administrative Support:

• Communicate effectively with nursing leaders, hospital leadership, employees, physicians, vendors, patients, families, and other stakeholders.
• Respond to routine inquiries, coordinate information between Case Management and other departments, and escalated matters requiring Director of Case Management involvement.
• Maintain accurate and organized records, reports, correspondence, meeting minutes, and other documentation. Assist with document preparation, filing, scanning, data entry, and electronic record maintenance.
• Maintain confidentiality and ensure administrative records comply with hospital policies and applicable requirements.
• Maintain a professional, courteous, and service-oriented presence when representing the Case Management department.

Other Responsibilities:

• Assist with special projects and administrative assignments as directed by the Director of Case Management.
• Participate in department and organizational meetings as requested.
• Maintain knowledge of applicable hospital policies and procedures.
• Demonstrate commitment to patient safety, quality, service excellence, and organizational values.
• Perform other duties and responsibilities within the scope of the position as assigned.

Equal Opportunity Employer
This employer is required to notify all applicants oftheir rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.