CASE MANAGEMENT ASSISTANT

AGING & IN-HOME SERVICES, INC.; Fort Wayne (IN); On-site; USD 30,000 - 45,000; Full time

Job summary

AGING & IN-HOME SERVICES, INC. in Fort Wayne seeks a full-time individual for clerical and administrative support in the Case Management Department. The role involves communicating effectively with families, assisting with Medicaid applications, and maintaining confidentiality.

Qualified candidates must have an associate’s degree or four years of relevant experience and hold a valid driver’s license. The position operates within a professional office environment and requires travel throughout the agency's service area.

Qualifications

• Associate’s degree with 2 years of relevant experience or a high-school diploma with 4 years of experience.
• Preferred experience in healthcare or Medicaid/Medicare settings.
• Valid driver’s license and annual negative TB certificate required.

Responsibilities

• Provide clerical and administrative support as needed.
• Facilitate communication with individuals and families served.
• Assist with Medicaid applications and maintain program knowledge.

Skills

Clerical support

Communication skills

Medicaid application assistance

Customer service

Knowledge of HIPAA regulations

Education

Associate's degree in human services

High-school diploma or GED with related experience

Job description

Overview

Performs all activities related to support of the Case Management Department. Responsible for performing clerical, communications, and follow‑up activities for and with staff, individuals/families served, and providers as assigned in a confidential and timely manner.

Responsibilities

• Provide clerical & administrative support, including mailing, faxing, and scanning items as needed for the agency.
• Research resources and complete referral forms.
• Facilitate communication with individuals/families served via phone and in person.
• Assist with Medicaid applications and prepare electronic forms as needed.
• Process required documents according to program guidelines.
• Develop and maintain accurate knowledge of program requirements, HIPAA and agency confidentiality policies, and relevant tools, software, and hardware platforms.
• Serve as part of front‑desk rotation, greeting visitors and routing them to appropriate staff during normal business hours.
• Demonstrate competency by meeting or exceeding department work performance requirements.
• Communicate with supervisor daily to report concerns, incidents, or issues.
• Serve as an example of agency standards of excellence, exemplifying vision and goals.
• Complete and attest to the accuracy of payroll records and submit for review per agency schedule.
• Maintain professionalism in relationships with customers, co‑workers, and supervisors.

Education & Experience

Required: Associate’s degree from a two‑year college or technical school and two years of experience and/or additional education in human services or a related field; or a high‑school diploma or GED plus four years of related experience and/or training in healthcare and/or customer service with advanced technology tools.

Preferred: Experience working with older adults, in healthcare, or in a Medicaid/Medicare setting; familiarity with state agencies and Medicaid approval processes; demonstrated background in administrative support.

Eligibility & Requirements

• Possess a valid driver’s license and current automobile insurance, as specified by the agency.
• Provide an annual negative TB certificate or documentation of exemption.
• Comply with vaccination requirements (e.g., flu) if duties require service in hospitals or long‑term care facilities.

Work Hours

This is a full‑time non‑exempt position. Agency business hours are Monday through Friday, 8:00 am–4:30 pm.

Travel

Travel throughout the agency’s service area during business hours.

Physical Demands

The individual must be able to communicate effectively, sit or stand for extended periods, and transport and use a laptop and client files.

Work Environment

Operates in a professional office environment with standard office equipment and also visits client residences.