Case-Driven Administrative Support Specialist

The IMA Group; United States; Remote; USD 46,000 - 52,000; Full time

Job summary

The IMA Group is seeking an Administrative Support Specialist (Full Time) to keep referrals moving from intake to final report. You’ll work closely with Case Coordinators to set up new cases in our system and support with referrals, drafts, and documentation.

You’ll need a high school diploma or GED and proficiency in Adobe Acrobat, Word, Excel, and Outlook. This on-site role offers a collaborative, detail-minded environment and opportunities to grow in claims and case management.

Qualifications

• High school diploma or GED required.
• Working knowledge of Adobe Acrobat, Word, Excel, and Outlook.
• Customer service mindset and a drive to exceed expectations.
• Familiarity with case management systems, or ability to learn quickly.

Responsibilities

• Set up new cases in our case management system and support Case Coordinators with referrals.
• Guide draft and final reports through quality review.
• Follow up with doctors for signed consent forms and invoices.
• Prepare documents for evaluating experts and obtain raw data.
• Support Medical Director Reviews, Initial Claims Reviews, and other review products.
• Answer incoming calls and connect people with the right team member.
• Process incoming faxes and keep case files organized.
• Step in to back up fellow Administrative Support team members.

Skills

Customer service mindset

Learn quickly

Multitasking

Education

High school diploma or GED

Tools

Adobe Acrobat

Word

Excel

Outlook

Case management systems

Job description

The IMA Group is seeking an Administrative Support Specialist (Full Time) to keep referrals moving from intake to final report. You’ll work closely with Case Coordinators to set up new cases in our system and support with referrals, drafts, and documentation.

You’ll need a high school diploma or GED and proficiency in Adobe Acrobat, Word, Excel, and Outlook. This on-site role offers a collaborative, detail-minded environment and opportunities to grow in claims and case management.