Full-Stack Engineer — Human Agent Tooling for Faster Support

Doist; San Francisco (CA); Hybrid; USD 117,000 - 162,000; Full time

Benefits offered by this job

Generous vacation policy

Wellness stipend

Parental leave

Family planning reimbursement

Job summary

Chime is building human agent tooling to help support teams resolve member issues quickly and safely. The role focuses on the agent workspace, case management, real-time member context, and robust access controls.

You will contribute to well-scoped features that make agents faster and less error-prone, surface the right member data at the right moment, and build safe integrations with other Chime systems for better observability.

Qualifications

• Some professional software development experience (roughly 1+ years) or equivalent through internships, projects, or a strong CS foundation.
• Exposure to Ruby on Rails or a comparable web framework, or eagerness to learn it.
• Familiarity with working against a database.
• A strong desire to learn and to dig into how things actually work.
• Curiosity about the people who use what you build.

Responsibilities

• Agent workspace — Contribute to the tools agents use to view member context, manage cases, and take action.
• Member context and case data — Help build the systems that pull together the right information about a member and surface it to the agent at the right moment.
• Access controls and safety — Work on the permissions and guardrails that determine what actions agents can take on member accounts.
• Integrations — Build and maintain the connections between agent tooling and the other Chime systems agents depend on, with support from your team.
• Observability — Add logging, monitoring, and dashboards so we can see how tools are performing and catch issues early.

Skills

Ruby on Rails

Software development

Database experience

Learning mindset

User empathy

Job description

Chime is building human agent tooling to help support teams resolve member issues quickly and safely. The role focuses on the agent workspace, case management, real-time member context, and robust access controls.

You will contribute to well-scoped features that make agents faster and less error-prone, surface the right member data at the right moment, and build safe integrations with other Chime systems for better observability.