Fulfillment Specialist – Fast, Accurate Order Picking

Lowe's Companies, Inc.; Grand Rapids (MI); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Lowe's is hiring for a customer-focused associate in Grand Rapids, MI. You will pick, stage, and fulfill customer orders, ensuring accuracy and safe handling of products.

You will also assist customers, validate orders, and connect them with the right associates to ensure a positive shopping experience. Responsibilities include operating powered equipment with proper certification, maintaining inventory accuracy, and performing routine administrative tasks.

Qualifications

• 6 months of experience using a computer to input, access, modify, or output information.
• 6 months of experience using common retail technology, such as smart phones and tablets.

Responsibilities

• Pick, stage, inspect, and fulfill customer orders accurately and on time, keeping staging areas clean, organized, and safe.
• Deliver excellent service by selecting high quality items, validating orders, answering questions, and connecting customers with the right associates when needed.
• Operate and maintain certification for powered equipment (Forklift, Order Picker, Narrow Aisle Reach Truck) and follow all safety requirements.
• Support inventory accuracy by using the Orders App, maintaining SIMS compliance, and partnering with leadership to resolve short picks.
• Complete administrative, maintenance, and readiness tasks such as audits, order follow-ups, and locker management, while reporting safety or theft concerns promptly.
• Achieve daily job responsibilities with a customer-first mindset with strong communication and teamwork skills.
• May be assigned other duties to support the needs of the business.

Skills

Computer use

Retail technology

Education

High school diploma or GED

Tools

Counterbalance Forklift

Job description

Lowe's is hiring for a customer-focused associate in Grand Rapids, MI. You will pick, stage, and fulfill customer orders, ensuring accuracy and safe handling of products.

You will also assist customers, validate orders, and connect them with the right associates to ensure a positive shopping experience. Responsibilities include operating powered equipment with proper certification, maintaining inventory accuracy, and performing routine administrative tasks.