Operations Quality Monitor — Sorting Center Excellence

TikTok; Rancho Cucamonga (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

TikTok is seeking an Operations Quality Monitoring Manager to lead quality assurance across TikTok Shop distribution centers. The role focuses on formulating SOPs for Inbound, Sorting, and Outbound operations and monitoring KPIs to drive continuous improvement.

You will conduct on-site audits, generate improvement reports, and collaborate with cross-functional teams to implement corrective actions for a closed-loop quality program.

Qualifications

• 3+ years of experience in quality management within the logistics or warehousing industry.
• Proficiency in quality control methodologies (e.g., PDCA, Six Sigma) with a keen eye for detail.
• Strong cross-departmental communication skills with the ability to effectively influence operations teams to implement rectifications.

Responsibilities

• Formulate and promote Standard Operating Procedures (SOPs) for all distribution center phases (Inbound, Sorting, Outbound) to ensure consistent execution across all Service Centers (SCs) nationwide.
• Conduct real-time monitoring of core KPIs—including sorting accuracy, lead-time fulfillment, and parcel damage rates—to identify anomalies and drive continuous improvement.
• Perform regular on-site quality audits; generate improvement reports addressing non-compliant operations and track the implementation of corrective actions to ensure a closed-loop process.
• Utilize data analysis to identify operational bottlenecks and develop actionable solutions for quality enhancement.

Skills

Quality management

PDCA & Six Sigma

Cross-functional communication

Job description

TikTok is seeking an Operations Quality Monitoring Manager to lead quality assurance across TikTok Shop distribution centers. The role focuses on formulating SOPs for Inbound, Sorting, and Outbound operations and monitoring KPIs to drive continuous improvement.

You will conduct on-site audits, generate improvement reports, and collaborate with cross-functional teams to implement corrective actions for a closed-loop quality program.